PREPARE FOR GUEST

ARRIVAL
A reception area is a hotel
area where visitors or guests
are received and appointments
or reservations dealt with.
Tools, materials and equipment needed in a
reception desk:
1. Reception desk/counter
2. Computer with internet connection
3. Telephone sets
4. Printer
5. Software (Computer Reservation System)
6. Fax machines
7. Computerized cash register
8. Credit card/debit machine
9. Filing cabinet
10. Key rack
11. Key card sets
12. Money verifier
13. Front Office Forms/Templates
-Registration Form (Card)
-Guest Folio
-Message slip
-Feedback forms
-Safety deposit box forms
-Reservation forms
-Cash receipts
14. Plain papers
15. Ink (Printer ink, cash register ink)
16. Calculator
17. Pen
 Preparing the Reception Area for Guest
Arrivals
1.File as you work
-Always file paperwork before you begin another
activity in your work area.
-Filing important papers will enable you not to lose
important data which the property will need in transacting
with guest
-Check if the arrival list and other pertinent documents
are filed properly in your work area
2. Keep your work station clean and
tidy
-Throw away useless papers and
check for the functionality of your
equipment
3. Maintain a par stocks of supplies
4. Print arrival list
-At the end of the day, print arrival list due
on the following day.
-Review VIP arrivals and Group arrivals to
anticipate workload the following day.
-File the arrival list and other documents as
per your property standards
5. For VIP guest, double check if all guest
arriving have rooms according to their
request or needs.
6. Input special request on the system
-Endorse to apt departments special request
in the property management system