Completing Routine

Records and Reports

 End of the Day
The term “End of the Day” pertains to the
hotel’s agreed operating policy on cut-off
time; wherein all points of sales of the hotel
will be stopped to give way for the closing
routine standards including the night audit.
If this is not possible, at least the End of
Day is the time with minimal transacting
activities. 2
Operating Modes
1. Non-automated system: under this very
system, 4 forms are widely used, which
are:
a) Daily and supplementary transcripts
b) Guest and non-Guest folios
c) Front office cash sheets
d) Audit recapitulation sheets
4
 “
2. Semi-automated system
3. Fully-automated system

5
Prepare Reports
6
 Prepare Reports

 The Final Department Detail and

Summary Reports
 The Daily Operations Report
 The High Balance Report
 Specialty Reports
7
 Verify Night Audit
The widely occurring errors in
the night audit process can have
the form of:
o Pickup errors
o Transposition errors
o Missing folios 8
 Verify Night Audit
The major functions of the night audit
are to:

 Verify posted entries to guest and

non-guest accounts
 Balance all front office
9
 Verify Night Audit
The major functions of the night audit
are to:

 Resolve room status and rate

discrepancies
 Monitor guest credit limits
10
THANK YOU FOR LISTENING!

11