Provide Effective

Feedback
and Guidance and
Assistance
AKASH KUMAR
4mk16cs001
 To be effective, feedback to the user for an action must occur within
certain time limits.
It is known that excessive delays can be annoying, interrupt
concentration, cause the
user concern, and impair productivity as one’s memory limitations
Providing the begin to be tested.
Proper What the ideal system response time is has been the subject of
numerous studies for
Feedback decades. The following general guidelines were derived through
research using textbased and graphical systems. After this research is
surveyed, the expanding body of
knowledge regarding response time delays in Web-based systems will
be reviewed.
 ■ System responsiveness should match the speed and flow of human thought
processes.
–– If continuity of thinking is required and information must be remembered
throughout several responses, response time should be less than 1 or 2 seconds.
–– If human task closures exist, high levels of concentration are not necessary,
and
moderate short-term memory requirements are imposed; response times of 2 to
4
Response Time seconds are acceptable.
–– If major task closures exist, minimal short-term memory requirements are
imposed; responses within 4 to 15 seconds are acceptable.
–– When the user is free to do other things and return when convenient,
response
time can be greater than 15 seconds.
■ Constant delays are preferable to variable delays.
  The optimum response time is dependent upon the task
 Satisfaction with response time is a function of expectations
 Dissatisfaction with response time is a function of one’s uncertainty
Results of about delay
 People will change work habits to conform to response time
Studies  Constant delays are preferable to variable delays.
 More experienced people prefer shorter response times
 Very fast or slow response times can lead to symptoms of stress
  Bouch et al. (2000) performed three related studies. Web pages were
presented at
 preestablished delays ranging from 2 to 73 seconds. Delay was
Web Page defined as the time
Download  between a page’s request and its complete display on the screen.
Test participants
Times  rated the response times with the following results:
 ■■ High (Good): Up to 5 seconds
 ■■ Average: From 6 to 10 seconds
 ■■ Low (Poor): Over 10 seconds
  ■ Maximum downloading time should be about 10 seconds.
 –– Use incremental or progressive image presentation.
 ■ Images should be
 –– Small.
Page  –– Lean (Low bit depth, resolution, use of fewer colors, and so forth).
Downloading  –– Reusable.
 –– Contain pixel height and width dimensions in a tag.
 ■ Use thumbnail images to preview larger images.
 ■ Use simple background images.
THANK YOU