WELCOM

E!
STATUS OF EMPLOYEE MOTIVATION OF NEPAL
TELECOM
(A Study of Surkhet Branch)

 
   A UGRP
Submitted to
Mid-western University
School of Management
 
 Submitted by
Sandesh Singh
Statement of the Problem
The rationale behind this study is to determine
level of employees’ motivation at Nepal
Telecom. The study has determined the most
important factors that affect the employee
motivation working in Nepal Telecom and to
investigate to what extent the employees are
motivated. In this study, employee motivation
factors have been investigated. Therefore, the
problem of this study is stated as "Employee
Motivation in Nepal Telecom: A Study in
Birendranagar, Surkhet."
 TOPIC PROBLEMS
What is the impact of working environment
on employee motivation?
How does pay and promotion affect
employee motivation?
What is the impact of leave on employee
motivation?
How does the relationship between the boss
and the co-workers affect motivation?
How does the level of fairness affect
employee motivation?
OBJECTIVES
To
 find out the relationship between working
environment and the employee motivation in Nepal
Telecom, Surkhet.
To analyze the relationship between pay and

promotion and employee motivation in Nepal
Telecom, Surkhet.
To assess the relationship between leave and the

employee motivation in Nepal Telecom, Surkhet.
To identify the impacts between boss and co-workers

and employee motivation in Nepal Telecom, Surkhet.
To find out the impacts of level of fairness on the

employee motivation in Nepal Telecom, Surkhet.
Review of Literature
Working environment is a broad term and means all the surroundings
when working. The physical working environment is, for example,
the work tools as well as air, noise and light. But the working
environment also includes the psychological aspects of how the work
is organized and the wellbeing at work.
Various studies in the past have tried to explain how the work
environment in different areas plays an important role. Hyatter (2008)
concludes that work environment has only really been discussed by
people from the industrial perspective, meaning that the focus has
primarily been on the physical sides such as noise, heavy lifts, toxic
substances and their exposure, etc. Denton found out was that the
environment also plays an important role in the employee’s decision
of either staying with or leaving the organization. Through research in
pharmaceutical industry in Bangladesh, Kabir (2011) also found that
working environment plays an important role in employee motivation.
Methodology
Research Design
In order to collect data, questionnaire, one
of the types of survey was formulated in
order to find the employee motivation in
Nepal telecom in Birendranagar of
Surkhet.
Nature and Sources of Data
For this report, both the primary and
secondary sources were used for data
collection. The data were both the
quantitative as well as qualitative in
nature.
Data Analysis Tools
The main tool for data collection was the
questionnaire which was developed in
English and Nepali language.
Data Analysis and Presentation
For the analysis of data, frequency,
percentages were used to describe the
nature of data. After analysis of each
question, the figures have been shown in
different table as per the requirement of
the subject matter.
Analysis of Data
The study found 1(1.67 percent) of the respondents have been working in the
communication sector for less than one year and 59(98.33 percent) have been working in
the communication sector for more than one year. It has been found that majority of the
respondents have been serving in the communication sector for more than one year.
The study found that 16(26.67 percent) of the respondents said that there has been
better changes, 30(50) percent said that there has been slightly better changes and
14(23.33 percent) of the respondents said that there has been no change in the
communication sector after they joined the company. It has been found that that there
has been slightly better change in the communication sector after the respondents joined
the company.
The study found that 58(96.67 percent) of the respondents said that the company
provides incentives/wage schemes for efficient work and 2(3.33 percent) of the
respondents said that the company does not provide incentives/wage schemes for
efficient work. It can be understood that majority of the respondents were provided with
incentives/wage schemes for efficient work.
The study found that 42(70 percent) of the respondents were motivated due to the
services provided by the company and 18(30 percent) of the respondents were not
motivated due to services provided by the company. It can viewed that majority of the
respondents were motivated by the services provided by the company.
The study found that 8(13.33 percent) of the respondents said that the co-workers at the
communication sector are very friendly, 39(65 percent) said that the co-workers at the
communication sector are friendly, 16(26.67 percent) said that the co-workers at the
communication sector are not so friendly and 2(3.332 percent) don't about the
friendliness of co-workers at the communication sector. It can be understood that
majority of the respondents said that the co-workers at the communication sector are
friendly.
Conclusion
It can be concluded from the
study that the employees
working in the communication
sector were provided with the
work environment, leaves,
level of fairness, behaviour of
the boss and the behaviour of
the co-workers.
Recommendations
•It is suggested to Nepal Telecom to maintain its
work force.
•It is suggested to Nepal Telecom that the
wages/incentives should be provided to the
employees who do efficient work.
•It is suggested to Nepal Telecom that frequent
promotions should be provided to the efficient
employees.
 Reference
Dilhac, J. M. (2004). From tele-communicare to Telecommunications. Wiki
Books.
Huang, X. et al. (2008). Whose side are you on? Relational norms based
siding among Dutch and Chinese employees. Journal of Occupational and
Organization Psychology, pp. 713-731.
Huurdeman, A. A. (2005). The worldwide history of telecommunications.
John Wiley & Sons, Inc.
Hyatter, A. (2008). Dark side leaders, work environment and employment
health.
Kabir, M.M. (2011). Factors affecting employee job satisfaction of
pharmaceutical sector. Australian Journal of Business and Management
Research, vol. 11, no. 4, pp. 13-17.
Lazear, E. P. (2017). Salaries and Piece Rates. Journal of Business, July
1986, 59(3), pp.405-3 1.
Lipman, V. (2017). The most important work relationship to work on.
Martha, F. B. (2001). Driving Home Your Awards Program. HR Magazine.
February.
THANK YOU!