Syllabus

Subject : BTCHE 705T (BCHE) Finishing

Techniques (Theory)
Theory : 2 Hours No. of Credits
:2
College Assessment : 50 Marks

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• With a view to meet the trained human resource
requirements of the Chemical Process and allied
industries, students of B.Tech Chemical Engineering
will go through Finishing Techniques. The training of
students will be conducted in order to improve their
personality. This course has an objective of helping
them to find suitable jobs by inculcating soft skills
components through appropriate training.

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• Art of Communication, Importance of internal and
external communication. General Communication
process, verbal & Non-verbal Communication.
Effective Listening skils.

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• Interpersonal Skills, Effective presentation skills, Self
awareness. Dealing with emotions. Team work.
Leadership qualities.
• Professional etiquettes, Importance of pre-
placement talks. How to prepare for a Campus
interview. Asking right questions during and after
pre-placement talks. Collecting relevant information
about the visiting company.

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• Preparation of resume Effective Interview and group
discussion techniques. Effective body language.
Understanding psychology of interviewers. NLP
(Neuro-linguistic programming) & NAC (Neuro-
Associative conditioning) techniques. Mock
interviews and Group Discussion.

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• Effective goal setting. Developing a vision mission
and purpose for successful professional life
( Designing your career). Creative visualization.
Power of positive thinking. Art of Living and living
for professional success. Eustress & distress.
Management of stress and strain through meditation
& yoga.

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• Books Recommended:
1. Stephen R. Covey, The 7 habits of highly effective people,
Free Press 1989.
2. Stephen R. Covey, The 8th habit, Free Press 1989.
3. Napoleon Hill, Think and grow rich, The Napoleon Hill
Foundation, 2012.
4. Anthony Robins, Awaken the giant within, Free Press;
New edition, 1992.
5. Nasha Fitter, You’re hired, Penguin India, 2009.
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 What is Communication?

Communication is the sending and receiving of a

message. Communication can occur between one
or many different people.

Communication can take place within just one

individual. This type of communication is called
intrapersonal communication.

Interpersonal communication involves two or

more people.

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 Types of Communication
Intrapersonal communication
refers to the conversation that is continually going on
in your own mind.
Interpersonal communication
refers to the different types of verbal, non-verbal
and physical actions or expressions that people use
when they communicate with each other.
Intrapersonal & Interpersonal
Mastering the two basic types of communication is
the key to successful socialization.
The ability to communicate ideas, thoughts and
feelings serves as the basis for all successful human
interaction.
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 What Is Intrapersonal Communication?

Intrapersonal communication skills are:

• communications that occur within a person's own mind.
• positive internal dialogue, occurring within the mind. Meditation,
prayer, visualization and affirmations are amongst the intrapersonal
techniques.
• the process of talking to oneself, we all have constant internal
dialogues going on within ourselves either consciously or
subconsciously, vital roles in determining our self-esteem and self-
perception. If you apply yourself, it is improving your confidence
and therefore your quality of life.

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 IMPORTANT FACTORS THAT INFLUENCE
INTRAPERSONAL SKILLS

1. Perspective
2. Self-esteem
3. Self-confidence
4. Self-assertive

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 1. PERSPECTIVE

• Perspective is a view or belief which we truly

believe it is true and valuable in our life
• Perspective is the way we look at things
• Knowledge, understanding and values in our
minds shape our perspectives or philosophies or
paradigms
• IN RELATIONSHIP, IT IS BETTER TO BE KIND THAN
TO BE RIGHT!

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 THE WAY WE THINK

• The way we think influence our perspectives in life

• Positive thoughts will produce positive

perspectives in life

• Positive perspectives are able to produce positive

actions

• Positive perspectives are able to produce positive

communication and interpersonal relationship
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 ** BRIGHT STUDENT

KNOWLEDGE/INFORMATION
EXPERIENCE /
EDUCATION EFFECTS WE SEE

OBSERVATION VALUE
WHAT IS SHAPING SYSTEM
OUR MINDS?
ENVIRONMENTAL PERCEIVED
INFLUENCE AUTHORITY
**PROCESSIONARY CATERPILLAR

PEOPLE INFLUENCE OF
INFLUENCE MODELING

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EVERY ACTION WE TAKE IS ACTUALLY A REFLECTION OF
OUR PERSPECTIVE

• The Way We Use Our Time, Money And

Energy
• With Whom We Normally Socialize Or Get
Along With
• What Kind Of Food We Eat
• What Kind Of Books We Read
• What Kind Of Activities We Give Priorities
• How We Communicate With People
• How We React And Take Actions When We
Are Facing Difficulties And Problems

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 2. SELF-ESTEEM

HOW WE LOOK AT OURSELVES:

In a positive or negative manner…

In the form of strengths or form of weaknesses…..

With appreciating your capabilities or undermining

yourselves….

With the feeling you can be successful or weak without

energy….

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 WHY HAVING HIGH SELF-ESTEEM IS IMPORTANT?

• Solid and good self-esteem will give us strength to

shape our lives the best we can
• Poor and bad self-esteem will lead to a lot of
weaknesses in life
• WHO AM I?
The Answer To This Question Will Influence One’s
Self-esteem And Influence The Actions We Take In
Our Life

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 WHO AM I?
MY IDENTITY! MY IMAGE!

• I am a good human being.

• I am a responsible person / son
/ parents / employee
• I am a loving
(husband/wife/parents)
• I am a useful member of this
society
• I am a responsible and
dedicated staff/ manager who
is well-organized
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 WAYS TO BUILD HIGH SELF-ESTEEM

• Always remember you have the capability, role and

achievement

• Should interact with those who have positive minds

and who always encourage positive actions

• Should take positive actions which bring goodness

to yourself and society

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 3. SELF-CONFIDENCE

• HIGH SELF-CONFIDENCE will help us take actions

based on perspectives and values we hold

• HIGH SELF-CONFIDENCE gives us strengths to

achieve the goals we set in our life

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 Building Self-Confidence 1-3/9

1. You must feel that you are somebody – used to be successful, have
talent and capabilities, used to contribute something meaningful to
society
• Do not feel that other people are too superior – they are also
normal human beings that shouldn’t be scared of
2. Must practice to give opinions even though you may make mistakes
or you don’t have much points to say
• Must try to get small things done until successful - because small
success could lead in getting bigger success
3. Must try to do high risk work – which have big challenge so as to
train yourself to fight feeling of scared or no confidence

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 Building Self-Confidence 4-6/9

4. When you have clear objectives, clear values, clear ways of

doing things– dont worry about complaints, negative comments
and opinions of other people – go ahead with your work – do it
the best possible way you can
5.Seek support from positive people, successful people, not those
who are only talkers, nothing accomplished, negative people who
don’t like to see other people become successful.
6. Be careful in choosing friends – do not be affected by the
negative comments or bad influence or bad models. Prolonged
exposure to negative elements will influence your mind and your
soul and finally you will fall in their trap of negativity and non-
performance.

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 Building Self-Confidence 7-9/9

7. Get yourself used to do a lot of welfare work to build strong

mind, soul and character – so that this way you wont be easily
influenced in negativity or bad behavior – you get yourselves
more confidence and becoming more useful.
8. Must try to fight feeling ashamed or scared or doesn’t want to
work
• Do not propose other people to volunteer – must propose your
own self to volunteer to take part
9. Must try to think and find creative ways to solve problems – do
not surrender to circumstances

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 4. SELF-ASSERTIVE

• The capability to take a stand and take appropriate actions in

defending perspectives and positive values which you
strongly believe
• Determination, patience and courage are the only things
needed to improve any situation
• WAYS TO BUILD SELF-ASSERTIVENESS
• Understand clearly the good and bad aspects of anything
• Be firm if they try to take advantage of you
• Behold strictly to values, ethics and rules which you strongly
believe

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 ONLY WE CAN CHANGE OURSELVES

• Nobody will be able to change us to get better

results, except we ourselves.
• For things to change, we have to change first.
• Good news: once we start changing ourselves,
things will start to change for us.
• Our life is our responsibility, so we are responsible
totally for our life.

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 INTERPERSONAL COMMUNICATION SKILLS

• Define Interpersonal Communication

• List and describe the Components of
Interpersonal Communication skills

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 DEFINITION OF INTERPERSONAL
COMMUNICATION

• Communication is a process of
delivering a message or
meaning through verbal or non-
verbal means

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 TOTAL COMMUNICATION PROCESS

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• 7% WORDS
– Words are only labels and the listeners put their own
interpretation on speakers words
• 38% PARALINGUISTIC
– The way in which something is said - the accent, tone and voice
modulation is important to the listener.
• 55% BODY LANGUAGE
– What a speaker looks like while delivering a message affects the
listener’s understanding most.

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 TYPES OF BODY LANGUAGE
Remember that you are dealing with “PEOPLE”
 (P)OSTURES & GESTURES
 How do you use hand gestures? Stance?
 (E)YE CONTACT
 How’s your “Lighthouse”?
 (O)RIENTATION
 How do you position yourself?
 (P)RESENTATION
 How do you deliver your message?
 (L)OOKS
 Are your looks, appearance, dress important?
 (E)XPRESSIONS OF EMOTION
 Are you using facial expressions to express emotion?

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 PERSPECTIVE OF INTERPERSONAL COMMUNICATION

• The Quality Of Our Interpersonal Communication

Will Determine The Quality Of Our Work And Quality
Of Our Life

• Interpersonal Communication Skills Can Be Learned

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 COMPONENTS OF INTERPERSONAL COMMUNICATION

1. Conversation
2. Listening
3. Body language
4. Environment
5. Self-appearance

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 1. CONVERSATION
• Mention Their Names
• Use Suitable Language
• Tone Of Voice
• Simplify Your Message
• Give Other People The Chance To Talk And Do Not
Control All
• Try To Control From Telling Too Much About Yourself
• Use Closed And Open Questions Properly
• Contents Of Your Sentence
• Suitability Of Topics To Talk
• Winning People’s Heart
Be Interesting Vs. Be Interested
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 THE WAY TO CONVERSE

• Be confident, cool and relaxed

• Be yourself – do not belittle yourself but at the same

do not be arrogant – must show respect to all parties

• Be assertive – do not let other people step on your

head

• Give your opinion if you don’t agree – with full of

diplomacy and respect

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 2. LISTENING SKILLS
 Look at the eyes and give attention But do not do it too close or too long
 Show your interest and show that they are important
 Concentrate – do not let your mind wonder to other places. Do not look at other places or do
other things while listening to people talking to you
 Show that you are actually listening to them with full interest by saying ‘yeah’ ‘oh like that’,
nodding your head and continue eye contact.
 Do not look at different direction
 Ensure that you really understand what you have just heard by repeating what you have
heard to him / her.
 Repeat important information and seek confirmation from her “Is this what you are trying
say……”
 Give encouragement for people to keep on talking or to tell you more using phrases such as
‘that’s amazing idea, that’s interesting story, please tell me more’
 Listen to ideas, not just words. Form imagination in your mind while listening.
 Do not interrupt or try to finish his sentence while people are talking to you. Wait until he or
she finishes his or her sentences.
 Do not be too fast to conclude. Give your response when you are truly sure he’s finished his
points.
 Do not focus on what you are going to say, focus on what your friend is going to say first.
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 Active Listening

Listen With Purpose

• People speak 100-175 words per minute but can listen intelligently at 300 WPM
• One part of human mind pays attention, so it is easy to go into mind drift
• Listen with a purpose
• Purpose can be to:
– gain information
– obtain directions
– understand others
– solve problems
– share interest
– see how another person feels
– show support
– etc.
• If it is difficult to concentrate, repeat the speaker’s words in your mind

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8/30/20 05:47:31 PM 37
 3. BODY LANGUAGE
 PROPER BODY LANGUAGE
Smile or show happy face
Nod your head to show that you understand or agree or you are following the conversation
attentively.
Give space so that everyone can see each other’s face if you are talking in a group.
 GOOD BODY LANGUAGE
“Mirroring” is you create the same body posture with those you are talking to – if they are
standing with one leg up, you do the same, if they are holding cup, you do the same. This is
called mirroring.
“Mirroring” will create a more friendly and relaxed atmosphere between you and the other
person.
Avoid from:
• Yawning,
• Scratching your head,
• Drilling your nostrils,
• Digging your ears, and all sort of inappropriate actions

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 Active Listening

Use Non-verbal Communication

• Eye contact

• Smile

• Gestures

• Your posture

• Cultural cues

(More on this momentarily...)

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 Non-verbal Communication Skills

6 Ways of Using Non-verbal

Communication Skills Effectively

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Non-verbal communication

1) Eye Contact
 The eyes are most expressive and direct part of our body.
 Different types of eye contact:

Action Result
Direct eye contact Confidence

Looking downwards Listening carefully, guilt/shame

Single eyebrow raised Doubt, scepticism

Both eyebrows raised Admiring, encouragement

Bent eyebrows Sudden focus, intesity

Tears Emotional - joy or pain

…and many more

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Non-verbal communication

2) Facial Expression
 Smile constitutes the largest part of facial expression

 Smiling is a powerful cue that transmits:

 Happiness

 Friendliness

 Warmth

 Liking

 Affiliation

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Non-verbal communication

3) Gestures

 Head nods, a form of gestures, communicate positive reinforcement to

students and indicate that you are listening.

 A lively and animated communication style captures peoples' attention, makes

the material more interesting, facilitates understanding and provides a bit of
entertainment.

 If you fail to gesture while speaking, you may be perceived as boring, stiff and
unanimated.

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Non-verbal communication

4) Posture and Body Orientation

 You communicate numerous messages by the way you walk, talk, stand and
sit.

 Standing erect, but not rigid, and leaning slightly forward communicates to
your audience that you are approachable, receptive and friendly.

 Speaking with your back turned or looking at the floor or ceiling should be
avoided; it communicates disinterest to your audience

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Non-verbal communication

5) Proximty
 Cultural norms dictate a comfortable distance for
interaction with audience

 You should look for signals of discomfort caused by

invading your audience‘s space

 Some of these are:

 rocking
 leg swinging
 tapping
 gaze aversion
 sitting back
 clasping hands behind head

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Non-verbal communication

6) Paralinguistic
 Vocal elements, such as:

 Tone

 Pitch

 Rhythm

 Timbre

 Loudness

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 Inflection
Some body Facts
 You have over 630 muscles in your body.

 It takes the interaction of 72 different muscles to produce

human speech.

 The strongest muscle in your body is your tongue.

 use it effectively

 Eye muscles are the busiest muscles in the body.

 Scientists estimate they move more than 100,000 times a day.

 You have over 30 muscles in your face to help you smile or

frown.
 17 muscles to smile
 43 muscles frown
 So... smile everytime you see someone – it’s easier!

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 4. ENVIRONMENT

 Try to understand their mood (are they tired, have many problems,
after getting scolded from their boss, feeling sad, mixed feeling
etc.)
 Look at suitability of topic at that moment (talking about marriage
to women who haven’t got married, talking about child birth with
the couple who don’t have kids yet etc.)
 Find suitable place (eg. quite, not many people around) for the
topic you want to discuss. To discuss multi-million dollar business
deal, must find a suitable place.
 Find suitable environment (cold, not smelly, refreshing, clean)

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 5. SELF APPEARANCE

• The way you dress

• Cleanliness
• Color of your dress
• Ornaments
• Body smell

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 INTERPERSONAL COMMUNICATION SKILLS
(Cont.)

1. List and describe challenges in Interpersonal

Communication
2. Important tips on Interpersonal Relationship

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 CHALLENGES IN COMMUNICATION
MISUNDERSTANDING IN COMMUNICATION
might happen in:
– Through telephone
– SMS
– Emails
– News delivered through third party,
– When talking always want to win or be superior
• When talking, emotion is more than facts
• When giving opinions, very fast in finding other people’s faults
• When asking questions, the intention is to test the people
• When talking, always want to make other people feel guilty
• When talking, very arrogant, big talk and belittle other people.

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 CHALLENGES IN COMMUNICATION
Normally, most people don’t want the following:
ONE WAY COMMUNICATION – do not give chance to other people to talk.
• Pestered – just like being pushy.
• Dictated – like to control.
• Imposed – give one-sided point of view.
• Insisted – do not give much choices.
• Manipulation– salesmen, bad leaders
• He feel he’s the only one who’s right and other people do not know anything.
debating without proper guidelines, attack one’s arguments, no ethics in discussion,
no good intention
• Discussion not for the sake of finding proper understanding or to find the truths
• Discussion to hurt other people’s feelings
• Arguments just for fun –no objective, waste of time hurt the feeling,
• Provoke heated arguments, spoil the good mood, break friendship

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 More examples of Barriers to
communication
• Language
• Values and beliefs
• Sex/gender and age
• Economic status
• Educational level
• Physical barriers
• Attitude
• Timing
• Understanding of message
• Trust

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 IMPORTANT TIPS ON INTERPERSONAL RELATIONSHIP

BASICS – MANKIND BASICS – MANKIND DO

WANTS NOT WANT
• To be respected • To be ridiculed
• To be appreciated • Belittled
• To feel important • Neglected
• To play some roles • Segregated
• To be friends with others • Cruelled
• Win-win – enjoy their • Underestimated
rights • Mistreated

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 IMPORTANT TIPS ON INTERPERSONAL RELATIONSHIP
1. REMEMBER HIS NAME AND RELATED INFORMATION
Remember his name correctly and mention his name in the conversation
Try to remember other important or relevant information about him such as the
number of cats he keep, countries he has visited, his favorite food etc.
2. LOOK AT THE GOOD SIDE AND GIVE EMPATHY
Look at the good side and strength he has; do not look at his weaknesses and
shortcomings
Inculcate sympathy and empathy; try to understand his situation; do not quickly put
a blame on him; do not quickly make a conclusion about him and give forgiveness on
small things
Investigate first on what’s happened. Do not conclude too fast
Give open arms and put no ill intention toward him.
3. THINK WIN-WIN
Think win-win. Be fair to all parties.
Never ever suppress other people
Never try to take advantage, especially from the weaker party.

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 IMPORTANT TIPS ON INTERPERSONAL RELATIONSHIP
4. DO NOT KEEP HIDDEN AGENDA OR TRY TO TAKE ADVANTAGE
• Do not keep the “prawn besides the stone” (hidden agenda) when dealing with
him; this way you will lose trust from him
• Do not take advantage on his weaknesses or his negligence or his sincerity
5. DO NOT ‘KILL’ HIS LIFE
• Never ever ‘kill’ one’s life, dignity or his existence by spreading goodwill
• Stay away from plough the seed of hatred or ill-intention toward a person.
6. NEVER EVER COMPARE, PAY GRATITUDE WITH WHAT YOU HAVE
• Do not compare someone with someone else, our staff with other people staff,
our husband/wife with other people’s husband/wife
• Do not praise other people and undermine your own relatives
• Have to pay gratitude and appreciate what you have or possess

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 IMPORTANT TIPS ON INTERPERSONAL RELATIONSHIP

7. GIVE INSPIRATION, EXPECT THE BEST

 Give inspiration, give trust, give hope
 Give motivation to be the best, to give their best
 Must expect the best from them
 Be patient with their shortcomings and find ways so that they can improve
themselves – through coaching, training or third party’s roles
8.NEVER EVER LIE
 Speak the truth – never ever lie
 Never manipulate your language or twist your tongue, doing so will make
you a hypocrite
9. FULFILL YOUR PROMISE DO NOT MAKE FALSE PROMISE
 Must respect the promise you have made – must fulfill it
 Do not promise with the things you are not capable of doing

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 IMPORTANT TIPS ON INTERPERSONAL RELATIONSHIP
10.SOMETIMES WE ARE STRATEGIC,NOT HYPOCRITE
 We cannot be open to all things because it could be not strategic
 Have to see the pros and cons of the things we discussed
 If it carries more disadvantages than advantages, so it is better to avoid from being direct
– this is what is called strategic.
11. LIKEABLE AND LIKE
Make it a habit to always eliminate the bad elements in our life
Improve yourself so that people like you
Train yourself to like other people
12. EXPECTATION
 Sometimes our expectation on other people are not realistic or too high
 All people have problems or circumstances which we do not know
 We shouldn’t be asking from them more than what they are capable of doing
 Expectation which is too high might frustrate us
13. DON’T HOPE FOR RETURN OF FAVOR
Continue with good relationship without hoping anything in return
Even though people do not give a damn, we continue with good relationship with them
If we are hoping for a return of favor, maybe we will be frustrated
If we do not hope anything in favor, they will feel the true pleasure of friendship
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 FRIENDSHIP
SPOILERS
• Have strong vested
interest
• Like to take advantage
• High expectation
• Blame without
investigation
• Lying when speaking
• Back biting
• Take his rights
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ENHANCERS
• Good intention
• Always helping
• Keep his dignity
• See the good aspects
than the bad aspects
• No hidden agenda
• Telling the truth and be
trustworthy
• Give priority to a
friend
59
 RECAP & CONCLUSION

We have covered the following topics:

1. The meaning of communication
2. Types of Communication Skills
3. Concept, elements and good practices of Intrapersonal
Communication Skills
4. Concept, elements and good practices of Interpersonal
Communication Skills
5. How to implement effective Interpersonal Skills as an Educator at
Higher Institution of Learning
6. Mastering the two basic types of communication is the key to
successful socialization.
7. The ability to communicate ideas, thoughts and feelings serves as
the basis for all successful human interaction.

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 Success for YOU…

…in the new global and diverse

workplace requires
excellent communication skills!

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