Housekeeping Management

By: Jonathan D. Mallari

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 Housekeeping
• is often one of the most neglected areas in
the operation of hotels, resorts and lodging
establishments.
• a word "housekeeping" refers to the
upkeep and maintenance of cleanliness
and order in a house or a lodging
establishment such as inn, hotel, apartel,
condominium, resort, dormitory or a
hospital.
 Housekeeper
• is one who is responsible for
administering housekeeping
maintenance and for insuring
that everything is in order and
that all occupants are made
comfortable, safe, and
protected from disease-
causing bacteria
 Types of housekeeping
• 1. Domestic Housekeeping - refers to
housekeeping maintenance in a house .

• It covers bedrooms, kitchen, dining,

receiving area, grounds and the
surrounding areas within the house.
 Institutional Housekeeping

• applies to housekeeping maintenance commercial

lodging establishments like hotels, resorts, inns and
apartels.
> Guest rooms
> Hallways and corridors
> Lobby
> Public areas and restaurant
> Offices
> Stairways
>Grounds and Plants
> Linen and laundry area
> Pest control
 SCOPE OF HOUSEKEEPING MAINTENANCE

MAINTENANCE OF PUBLIC AREAS TO INCLUDE :

1.Lobby
2. Corridors
3. Function rooms( conference room, social hall, etc.)
4.Offices
5. Grounds and garden landscape
6. Reception area
7. Hallways
8. Other areas accessible to public
 ROOM MAINTENANCE
• Guestrooms
• Hallways in guestroom areas
• Service station
• Linen room
 LINEN & LAUNDRY
Guest Laundry
SERVICES
Uniform of staff
Linen used for food / beverage operations
4. Installation, Cleaning and Maintenance of
Fixtures and facilities like furniture and
appliances

5. PEST CONTROL
 Standard of Good Housekeeping
• 1. Cleanliness
• 2. Orderlinesss
• 3. Sanitation
• 4. Guests and Clients' Comfort
• 5. Eye Appeal
• 6. Safety
• 7. Materials Control and Preventive
Maintenance
• 8. Guest Relations
 ROLES of PUBLIC MAINTENANCE

A. HEAD HOUSEMAN OR PUBLIC AREA

SUPERVISOR- direct and control all
activities concerning public area
maintenance
B. HOUSEMAN- to attend to the upkeep and
maintenance of cleanliness and orderliness
in public areas assigned to him.
C. POWDER GIRL- responsible for the
cleaning , care and maintenance of ladies
comfort and locker rooms.
D. Gardener and Grounds
Maintenance CREW
- Responsible for maintaining the grounds
including plants and landscape.
E. PEST CONTROL TECHNICIAN - to
attend the prevention and control of pests
through preventive and corrective
measures.