QUALITY ASSURANCE

David Kamupira
Talent Dewah
Loyce Siziba
Tariro Dzapasi
Admire Magara
QUALITY ASSURANCE

Auditing results Continuous

Formulate quality
from quality improvement of
control policies
control quality
 QUALITY
ASSURANCE LIFE-
CYCLE
  PLAN (Upper Management Level)
 Data Quality Objectives
 Quality Assurance Project Plans
 Standard Operating Procedures\
DEFINE  Documentation
  DO & CHECK
 Data Collection
 Customer feedback
MEASURE &  Surveys
ANALYSE  Assessments and Audits
 Documentation
  ACT
IMPROVE AND  Implement
 Technologies
CONTROL
MOTIVATION OF QA IMPLEMENTATION AT
DAIRIBOARD - ZIMBABWE
 PRODUCT - CHIMOMBE

 PREMATURE DETERIORATION OF MILK

 LOW PRODUCTION YEILD AS WELL AS PACKING YEILD

MEASURE

 DATA COLLECTED FROM

 OPEN END QUESTIONNAIERS
1. SECONDARY DATA
 CUSTOMER COMPLAINS
 AMOUNT OF WASTE PRODUCED
 NUMBER OF UNITYS SOLD AS WELL AS PACKAGING YEILD
1. PRIMARY DATA
DEFECTS PRODUCED PER SHIFT (SYSTEMATIC SAMPLING WAS USED)
ANALYSIS

 RUN CHARTS
 CAUSE AND EFFECT DAIGRAM
 PARETO CHARTS
 LINE AND BAR GRAPH
 139 UNITS OF CHIMOMBE PER MILLION UNITS SOLD WERE DEFECTIVE
 WATSES PRODUCED AVARAGE OF 286.63 KG PER MONTH (71 160 UNITS )
 CUSTOMER COMPLAINS AVERAGE OF 10 COMPLAINS PER MONTH (161
RETURNED UNITS)
 53.7% OF THE PROBLEMS WERE MACHINE RELATED
IMPLEMENTATION

 SOLUTIONS AND SUPPORT STRUCTURES WERE SUGGESTED

 MEANS OF CONTROLLING AND SUSTAINING IMPROVEMENT RESULTS WERE

SUGGESTED
AFRICA –MOTIVATION FOR IMPLEMENTING
QA AT ESKOM
 In 2013, electricity was recorded to be contributing about 1.8% of the country's
GDP (STATSSA, 2013:2) as opposed to the previous calculation of 2.8% in 2012.
 Status of most projects were battling to deal with an influx of product/service
non-conformances.
 Low staff morale due to service.
 Provider's lack of performance and a lack of usage of the non-conformance
process and procedures.
 High down time of some critical equipment.
PLAN (QUALITY MANAGEMENT STRATEGY)

 Address internal customer concerns

 Ensure that quality is embedded in the engineering designs and specifications
 Ensure that quality requirements are also included during tendering stage
 Quality procedures review
 Ensure that quality requirements are adhered to
CHECK AND IMPLEMENTATION

 Contracted third party

professionals
 Continuous improvement
though check sheets
ACT

 Established measurable quality and business objectives.

 Set a quality policy and set out the vision for quality in the business.
 Resource plans are available for quality management.
 They focus on meeting customer requirements to enhance customer satisfaction.
 Define and communicate responsibilities and authorities within the company.
 They review the management system in accordance with the documented
management.
BENEFITS OF IMPLEMENTING QA

 Minimal lead times;

 Meeting or exceeding customer and stakeholder requirements;
 Identification of the organisation's strengths and weaknesses
 Ability to maintain a resilient power system
 Long term plant health through proactive management of assets
 Systematic approach to the definition, control and continual improvement of
business
WORLD - WALTER SHEWART OF BELL
TELEPHONE LABORATORIES
 They recognized that when a product is made, data can be taken from scrutinized
areas of a sample lot of the part.
 Statistical variances were then analyzed and charted.
 Control was then implemented on the part in the form of rework or scrap.
 They also implemented control on the process that made the part, ideally
eliminating the defect before more were made like it.

  
REFERENCES

 Evans, James R. (1994) Introduction to Statistical Process

Control Archived October 29, 2013, at the Wayback Machine, Fundamentals of
Statistical Process Control, pp 1–13
 Mini-dissertation submitted in partial fulfilment of theequirements for the degree
Masters of Business Administration at the Potchefstroom Campus of the North-
West University by P.I Semase
 https//www.hit.ac.zw/research
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