How to Win Friends and

Influence People
Tan Pei Ping
 Art of Handling People
• Principle 1: Don’t criticize, condemn or complain.
• We are dealing with creatures of emotion, creatures
bristling with prejudices and motivated by pride and vanity.
• Principle 2: Give honest and sincere appreciation.
• ‘The desire to be great/ important’
• Think of ther person’s good point
• Principle 3: Arouse in the other person an eager want.
• We are interested in what we want
 6 Ways to make People Like You
• Principle 1: Becoming genuinely interested in other people
• Admired theirwork,interested in their advice, learning the secrets
of their success
• Principle 2: Smile
• Principle 3: Remember that person name’s name is to that
person the sweetest and most important sound in any
language
• I didn’t get the name clearly
• Hows it spelled?
6 Ways to make People Like You
• Principle 4: Be a good listener. Encourage others to talk about
themselves.
• accomplishment
• Principle 5: talk in the terms of the other person’s interested

• Principle 6: Make the other person feel important – and do it sincerely

• Talk to people about themselves