Martyn Wallace

Chief Digital Officer

Scottish Local Government Digital Office

@Digital_MW

The Role of Digital

Digital Frontline Services?
• Currently have
• Emergency Tag in the house
• Wi-Fi Lights
• Wi-Fi Kettle
• Wi-Fi Plug Sockets – charging Wheelchair
• Fitbit
• Use online shopping & social media

• Would like
• Bluetooth blood pressure monitor
• Hack an Amazon Dash for repeat
prescriptions
• Uber type service for the elderly in the UK
• Driverless or driver assisted car
• Remain independent
• Manage their own conditions and have
intervention when its really needed
Where do Local Authorities spend money?
Business Creation/ Transport
Expansion/
Employment
Energy
Consumption

Education Big Data

and
KPIs Tourism

Care of People

Building Stock
Community Safety
Council Facility
Usage
Digital Transformation
It's not just about online transactions , we need to look at the steps of every frontline
process and search for unlockable data to drive efficiencies and change 

Get closer to Improve workforce Cut out wasteful

customers and effectiveness, with processes, with
communities through secure digital networks, technology like
innovative use of digital devices and tools that Internet Of Things or
technology transform ways of Big Data & Artificial
working Intelligence
 For example…

SHORT FUSE, 50
LONG FUSE,
BIG BANG BIG BANG
ICT and media
45

40
Retail trade Education
Professional services 35
Health Transport and post
30
Agriculture Recruitment and
25 cleaning
Arts and recreation Government
Real estate services
20 Utilities
Timing (years)
15
Construction
Accommodation and 10
Wholesale trade Mining
food services Manufacturing
5

0
SHORT FUSE, LONG FUSE,
SMALL BANG SMALL BANG

Most industries are being transformed

Digital Local Government
Going beyond online services
Digital
Foundations
• Simplifying, Standardising and
Sharing ICT
• Protecting and enabling Front-
Line Services
• Delivering savings by
REDUCING DUPLICATION
Digital Services 1.0
Digital Council
• Improving access to services
• Delivering a better customer
experience
• Reducing failure demand
• Enabling staff to work better
• Delivering savings through
EFFICIENCY
Digital Services 2.0
Digital Place
• Better Partnership Working
• Designing Services around Communities
• Designing Services around Citizens
• Prevention and early intervention
• Better Outcomes
• Reduced Cost from Better Performance
• Delivering savings through BETTER OUTCOMES
Digital Council Quality
Of
Life

• Reduced Failure Demand

• Proactive rather than
Public Services Reactive Services Economy
• Better Partnerships
• Improved Efficiency and
Cost Savings
• Improved Decision-Making

delivering better outcomes

Digital can deliver savings at the same time as improving quality of life
Digital Place • Improved Achievement and
Lifelong Learning
• Better Health and
Quality
Independence Of
• Reduced risk of crisis
• Reduced inequality
Life

• Increased
Participation Increased
• Community Economic
Empowerment Improved Activity
Resiliency and
Sustainability
• Reduced Failure Demand • Improved Market
• Proactive rather than Insight
Inward
Public Services Reactive Services Investment • New Markets Economy
• Better Partnerships • Innovation
• Improved Efficiency and Opportunities
Cost Savings • Business Growth
• Improved Decision-Making

delivering better outcomes

Digital can deliver savings at the same time as improving quality of life
The Digital Layer Cake

Digital Council Transfor Digital Places

m
DIGITAL
LEADER
SHIP

Deliver – DIGITAL SERVICES

Disrupt – Culture, Business Rules, Customer Interactions,

Data,

Discover – FOUNDATIONS :The Technical Platform