Why is

motivation
important?
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Important in getting and retaining people.

The glue that links individuals to organizational

goals.

Make individuals go beyond the job and be

creative.

Employees need to upgrade skills.

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 Three
Approaches to
Motivation
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 Job & Organization
Individual Approach
Differences Approach Emphasizes the design
of jobs and the
general organizational
Treats motivation as a environment.
characteristic of the
individual. Motivation

Managerial Approach
Focuses on behaviors of
managers, in particular,
their use of goals and
rewards.

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Money as a Motivator

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 When someone
says, “It’s not the
money, it’s the principle,
it’s the money!
-- Anonymous
 Employee
Satisfaction
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Challenging
Challenging Equitable
Equitable
Jobs
Jobs Rewards
Rewards

Supportive
Supportive Good
Good Work
Work
Colleagues
Colleagues Environment
Environment
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 Based on a review of the job satisfaction
literature, four recommendations can promote
employee satisfaction.
1- Give employees mentally challenging jobs.
Employees tend to prefer jobs that give them
opportunities to use their skills and abilities and that
offer task variety, freedom, and feedback.
2- Provide equitable rewards. When pay or other
rewards are seen as being fair and unambiguous,
satisfaction is likely to result.
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3- Offer supportive working conditions. Employees
want a work environment that provides comfort and
facilitates work. Most prefer working close to
home, in clean and relatively modern facilities, and
with adequate tools.

4- Encourage supportive colleagues. For most, work

also fills the need for social interaction. Therefore,
having friendly, supportive coworkers and a
supportive supervisor leads to increased satisfaction.

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Challenges of
motivating
employees
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 Changing workforce

• younger generation employees have different needs

and expectations to senior workers.
• people have more diverse values – results in more
variety in what motivates employees.

 Cultural values
• globalization has added to diversity.

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Motivating Contingent
Workers

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 Provide
opportunity for
permanent status.
 Provide opportunities for
training.
 Provide equitable pay.

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 Motivating the
Diversified Workforce

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 Provide
flexible work, leave, and
pay schedules.
 Providechild and elder care
benefits.
 Structure working relationships to
account for cultural differences and
similarities.

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Motivating Low-
Skilled Service
Workers
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Increase pay and benefits.
Make jobs more appealing.

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Motivating People
Doing Highly
Repetitive Tasks
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 Recruit and select employees
that fit the job.
 Create a pleasant work
environment.
 Mechanize the most
distasteful aspects of the job.

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 Performance Management
Performance Management is a
continuous process of
 identifying,
 measuring and
 developing
the performance of the individuals and
teams and aligning performance with
the strategic goals of the organization.

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Enough for
today. . .

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