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  • 14 Métricas para Medir El Desempeño en La Cadena de Abastecimiento - Balance Score Card

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    nicolas rodriguez
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    The document discusses metrics for measuring supply chain performance using the Supply Chain Operations Reference (SCOR) model and the Balanced Scorecard (BSC). It describes the three levels of metrics in the SCOR model, with level-1 metrics measuring overall supply chain health, level-2 metrics diagnosing level-1 metrics, and level-3 metrics diagnosing level-2 metrics. It also discusses how the BSC can be used to establish metrics covering the financial, customer, internal processes, and learning/growth perspectives for different supply chain roles like suppliers, producers, distributors, and retailers. Developing metrics using both SCOR and BSC helps ensure a balanced approach to measuring and governing supply chain performance.

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    The document discusses metrics for measuring supply chain performance using the Supply Chain Operations Reference (SCOR) model and the Balanced Scorecard (BSC). It describes the three levels of metrics in the SCOR model, with level-1 metrics measuring overall supply chain health, level-2 metrics diagnosing level-1 metrics, and level-3 metrics diagnosing level-2 metrics. It also discusses how the BSC can be used to establish metrics covering the financial, customer, internal processes, and learning/growth perspectives for different supply chain roles like suppliers, producers, distributors, and retailers. Developing metrics using both SCOR and BSC helps ensure a balanced approach to measuring and governing supply chain performance.

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    19 views12 pages

    14 Métricas para Medir El Desempeño en La Cadena de Abastecimiento - Balance Score Card

    Uploaded by

    nicolas rodriguez
    The document discusses metrics for measuring supply chain performance using the Supply Chain Operations Reference (SCOR) model and the Balanced Scorecard (BSC). It describes the three levels of metrics in the SCOR model, with level-1 metrics measuring overall supply chain health, level-2 metrics diagnosing level-1 metrics, and level-3 metrics diagnosing level-2 metrics. It also discusses how the BSC can be used to establish metrics covering the financial, customer, internal processes, and learning/growth perspectives for different supply chain roles like suppliers, producers, distributors, and retailers. Developing metrics using both SCOR and BSC helps ensure a balanced approach to measuring and governing supply chain performance.

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    © All Rights Reserved
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    of 12

    Métricas para medir el desempeño

    en la cadena de abastecimiento &


    balanced scorecard (BSC).
    Clase 14.

    SCOR revisión 11.0


    Métricas del modelo SCOR.
    • Level-1 metrics are diagnostics for the overall health of the supply
    chain. These metrics are also known as strategic metrics and key
    performance indicators (KPI). Benchmarking level-1 metrics helps
    establishing realistic targets to support the strategic directions.

    • Level-2 metrics serve as diagnostics for the level-1 metrics. The


    diagnostic relationship helps to identify the root cause or causes of a
    performance gap for a level-1 metric.

    • Level-3 metrics serve as diagnostics for level-2 metrics.

    Tomado de: https://docs.huihoo.com/scm/supply-chain-operations-reference-model-r11.0.pdf


    Niveles del modelo SCOR.

    Tomado de: https://www.linkedin.com/pulse/el-modelo-scor-versi%C3%B3n-120-para-las-decisiones-de-la-ceeo-centro


    Métricas nivel 1.

    Tomado de: https://docs.huihoo.com/scm/supply-chain-operations-reference-model-r11.0.pdf


    Métricas nivel 2 y nivel 3.
    • Actividad en clase:

    1. Consultar unas métricas para los niveles 2 y 3 del modelo SCOR.

    2. Proponer un modelo SCOR para un negocio tradicional: tienda de barrio.

    Tomado de: https://docs.huihoo.com/scm/supply-chain-operations-reference-model-r11.0.pdf


    Métricas y balance score card.

    “Supply Chain Council recommends supply chain


    scorecards to contain at least one (1) metric for each
    performance attribute to ensure balanced decision
    making and governance.”

    Tomado de: https://docs.huihoo.com/scm/supply-chain-operations-reference-model-r11.0.pdf


    Balanced Scorecard.
    • Se deben considerar los eslabones de la cadena de suministro:
    • Proveedor primario. • Minorita.
    • Fabricante. • Transportador.
    • Distribuidor. • Cliente.
    • Mayorista.

    • Todos esos eslabones generan unas interacciones que deben ser


    observadas, medidas, controladas y mejoradas.

    • Adicional, se deben tener en cuenta los niveles del modelo SCOR.


    Balanced
    Scorecard.
    (BSC)
    Balanced Scorecard.
    • Una forma útil de analizar el BSC es:

    Perspectives Input supplier Producers Distributor Retails


    (wholesaler)
    Financial [1] [2] [3] [4]
    Customer [8]
    Internal proceses [12]
    Learning and growth [16]

    Tomado de: https://researchportal.port.ac.uk/portal/files/1955080/JACK_2015_cright_IJPPM_Balanced_scorecard_metrics_and_specific_supply_chain_roles.pdf


    Balanced Scorecard.

    Tomado de: https://researchportal.port.ac.uk/portal/files/1955080/JACK_2015_cright_IJPPM_Balanced_scorecard_metrics_and_specific_supply_chain_roles.pdf


    Balanced Scorecard.

    Tomado de: https://researchportal.port.ac.uk/portal/files/1955080/JACK_2015_cright_IJPPM_Balanced_scorecard_metrics_and_specific_supply_chain_roles.pdf


    Balanced Scorecard.
    • Actividad en clase, ver archivo en MS Word.

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