• How control system needs to change based on new strategy (Flamholtz)? • Organisational control, Core control system, Key influences of MCS • Compare between different control systems? - Objective/goals of strategy - Controls system: performance measures • Risks: strategic, operational, regulatory, financial; reason factors and controls
• Objectives and goals of firm’s strategy
• What controls and performance measures support these objectives and goals (strategy)?
• Company’s structure, strategy, key challenges. How the structure cope with challenges • Decision for company structure: - Type of structure - Degree of centralisation - Extent of work specialisation - Span of control - Boundary spanning control – silo effect • Pros and cons of functional structure, divisional structure, matrix structure • Control system framework 1. Planning 2. Operations 3. Measurement 4. Feedback 5. Evaluation & reward
LEC 3: MEASURE & EVALUATE SUB-UNIT PERFORMANCE USING
DIAGNOSTIC TOOLS • What does the company do? Key products, key customers, key competitors? • Important industry characteristics • How well do these performance metrics conduct themselves in evaluating performance? • Usefulness, pros & cons of CR, IR, EVA • Behavioural effect on management decision-making • Link between org goals, performance measures and decisions
LEC 4: PRICING INTERNAL TRANSFER
• 4 TP methods • How TP matters to company? • TP negotiating appropriateness in situation of idle capacity and full capacity • Should mgmt of firm be involved in TP ‘dispute’? • Why firms are structured in a way the DM may be sub-optimal? LEC 5: ROLE OF NON-FINANCIAL MEASURES & THE BALANCE SCORECARD • Strategic planks/levers: 1. Baseline growth 2. Incremental growth 3. Product quality 4. Distributor service 5. Productivity gains 6. People • Metrics: financial, customer, internal business process, learning & growth • Financial based vs non-financial based pm, pros & cons, how to overcome limitations • Strategy map • BSC: constraints, tensions - Objectives of BSC - Operational risks - Strategy
LEC 6: STRUCTURING REWARD SYSTEM
• The performance scorecard and how company link the pm across different perspective to bonus amount • Pros & cons of performance scorecard • Pros & cons of a subjective performance evaluation • Bonus pools: when design a bonus pool, consider: 1. The size of the bonus pool? How is this determined? 2. The allocation formula: how will the bonus pool be shares? 3. The type and mix of incentives: what is the reward to be?
LEC 7: USING R TO WORK WITH PERFORMANCE DATA
LEC 8: STRATEGIC CAPITAL INVESTMENTS
• Model 1 - Treat some items qualitatively, assessed in mgmt conversations - Supplemented with quantitative analysis e.g. NPV, IRR and payback measures to rank project • Model 2: Quantify all components of model and determine a weighted index (SIM) • Does this tool facilitate a better decision? • Are you able to suggest improvements to this tool or propose an alternative approach to facilitate strategic investment DM in general? • Strengths & weaknesses of model • Use strategic tools to evaluate: - Different time frame - Screening tools first - Qualitative factors, involving judgement - Quantitative factors – further analysis step - Rank project - Waiting list LEC 9: MARKET VARIANCE ANALYSIS • Interpret market-related variances data and operating performance data 1. Competitive effectiveness (revenue variance) 2. Operating effectiveness
LEC 10: PROFIT PLANNING
• Monthly integrated planning cycle: Mondelez • What are the options and their financial implications • Information & Framework for profit planning • Linking market analysis to profit planning