Inputs / Outputs - Phase 1

Phase 1 Inputs
• Voice of the Customer
° Market Research Phase 1 Outputs (= Phase 2 Inputs)
° Historical Warranty and Quality • Design Goals
Information
° Team Experience
• Reliability and Quality Goals
• Business Plan and Marketing • Preliminary Bill of Material
Strategy • Preliminary Process Flow Chart
• Product/Process Benchmark Phase 1 • Preliminary Listing of Special
Data Product and Process Characteristics
• Product/Process Assumptions • Product Assurance Plan
• Product Reliability Studies • Management Support
• Customer Inputs
• Service

Advanced Product Quality Planning 1