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Office
Professionals
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1. Administrative/Office
Manager

 An administrative office manager is

somebody who is in charge of the work
system in the office. He may be appointed or
designated. The AOM assume a number of
roles and skills w/in the organization.
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Manager’s
Role
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1. Decision making roles

(can come out w/
effective decisions
regarding employees,
operations, and
resources)
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2.Information management
roles (maintain and
effectively use info needed
to carry out job functions
and the company as a
whole)
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3. Interpersonal roles
(effective dealing with
subordinates, peers,
and superiors)
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Managerial
Skills
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1. Conceptual skills
(enable the AOM to
analyze a wide variety of
situations, both technical
and non-technical; as a
prelude to solving
problems)
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2. Human Skills (enable the

AOM to work through and w/
others – subordinates,
peers, and superiors)
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3. Technical Skills (enable

the AOM to better
understand the nature of
various operations and
tasks for which he is
responsible)
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Responsibilities
of an
Administrative
Office Manager
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1. Planning function (writing the job
specifications, making the job
assignments, deciding the office layout,
allocating office space, selecting office
furniture and equipment, prescribing office
procedures and methods, developing office
budget, designing new operating systems,
developing policies and determining
effective means of implementing desired
changes to increase office efficiency)
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2. Organizing function (determining
effective means of organizing resources to
achieve goals and objectives, determining
effective ways for employees to perform
specific tasks, designing effective work
methods & procedures, assuring maximum
utilization of office equipment, developing
techniques for maximizing productivity,
developing effective methods & techniques
to effect change)
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3. Staffing function (assuring the use of
efficient employee selection procedures,
placement & orientation, providing
sufficient opportunities for growth and
development, providing trainings,
assuring effective employee
performance appraisal and realistic job
descriptions)
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4. Directing function (using effective
techniques of motivating & supervising
employees, designing effective
communication lines, assuring employees
compliance with company policies and
procedures and that meet performance
expectations, helping employees solve
work-related problems, and providing a fair
and just compensation)
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5. Controlling function (developing
efficient procedures for scheduling and
controlling and monitoring work,
maintaining unit budget, assuring cost-
effective methods and procedures,
motivating employees to be cost-
conscious, developing effective
assessment procedures, and developing
effective strategies for corrective
actions).
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Qualifications for Administrative Office
Manager
1. accounting

2. marketing

3. management

4. HRM

5. statistics

6. economics

7. finance

8. psychology
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He should have specialized knowledge in:
 1. work simplification  9. office layout

 2. work measurement  10. office equipment

 3. work standards  11. cost control

 4. records mgt  12. performance appraisal

 5. forms design  13. employee selection

 6. data processing  14. productivity management

 7. job analysis  15. word processing

 8. job evaluation
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Requisites of a Good Office Manager:

 1. A man of executive talent with a wide knowledge of all major

operations

 2. He should be highly skilled, and has prestige and authority

 3. Ability to understand the varied requirements of the organizational

elements.

 4. He must be a personnel-minded manager

 5. Ability to get along well with people.