Organizational context

 Internal challenges/ issues

 External challenges/ issues

 Issues which are related to organization's purpose and its strategic direction.

 Issue which will affect ability to achieve intended results of quality of

management system
 External issues: legal, technological, competitive, market, culture, social, economical
can be example of Extrnal issues etc

 Internal issues: culture, knowledge, performance, etc can be issues of internal

 These issues may be positive or negative

 Determine what kind of risk do these issues create and how organization can address
them.
 Monitor and review information about context.
 Minimize risk

Meet the organization context

 SWOT analysis: strength, weakness, opportunities and threats

 PESTEL ANALYSIS: POLITICES, economy, social, technology

environment and legal.
THE organization shall determined
external and internal issues that are
relevant to its purpose and that affect its
ability to achieve the intended outcomes
Organization context
 Organization context

Process

Factors

Purpose
  Organization
 Organization of purpose

 Strategies

 Factors
 Purpose of organization

 Strategic object

Objective and Sustainability

Organizational Culture 2-10

Key factors that affect culture development

 Technology
 Environment
 Geographical location
 Reward systems
 Rules and procedures
Organizational Structure 2-11

Consists of three key elements:

1. Designates formal reporting relationships

 number of levels in the hierarchy
 span of control

2. Groupings of:
 individuals into departments
 departments into the total organization

3. Design of systems for

 effective communication
 coordination
 integration across departments
Forms of Organization Structure 2-13

 Functional organizations – group people performing similar activities into

departments

 Project organizations – group people into project teams on temporary

assignments

 Matrix organizations – create a dual hierarchy in which functions and projects

have equal prominence