CONTROLLING

At the end of this module we O

should be able to;

APPLY

PLAN-LINK

BUDGET
METHODS
NATURE & SYSTEMS
definition
the process of monitoring,
comparing and correcting work
performance
Need for control:

PLANNING EMPLOYEE WORKPLACE

LINK EMPOWERMENT PROTECTION
PLANNING LINK
Goals,
Objectives,
Strategies PLAN ORGANIZE

Standards,
CONTROL LEAD
Measurements,
Comparison
Actions
 MEASURE
ACTUAL
PERFORMANCE
Control Process

GOALS AND COMPARE

AGAINST
OBJECTIVES
STANDARDS

TAKE
MANAGER
ACTIONS
 MEASURE
ACTUAL
PERFORMANCE
Control Process

GOALS AND COMPARE

AGAINST
OBJECTIVES
STANDARDS

TAKE
MANAGER
ACTIONS
 MEASURE
MEASURE
ACTUAL 1
PERFORMANCEACTUAL
PERFORMANCE
Control Process

GOALS AND COMPARE

AGAINST
OBJECTIVES
STANDARDS
Personal Statistical Oral Written
Observations Reports Reports Reports
TAKE
Considerations: MANAGER
First hand data, comprehensiveness, speed/ease of gathering, bias
ACTIONS
 COMPARE
2 AGAINST
STANDARDS
Control Process
Acceptable
Upper Limit

Standard

Acceptable
Lower Limit

We need to determine the acceptable variance from standard.

 Compare
performance Do nothing
with standards

Do nothing

Measure
performance

Identify cause of
variation

Revise standard Correct

performance
CONTROL METHODS
PREVENTS USE OF FULL
FINE TUNING
DEVIATIONS INFORMATION

FEED
CONCURRENT FEEDBACK
FORWARD
CONTROL
SYSTEM
1.Information
2.Finance
3.Employee
Behavior
4.Operations
CONTROL
SYSTEM
Why should we CONTROL
information?
1.Information
How do we CONTROL
2.Finance
information?
3.Employee
Behavior
Feed Forward
4.Operations
Concurrent
Feedback
Information
Control Feed
Forward
Concurren
t
Feedback
- Critical for decision making,
assessing and driving
performance

Data
LMS Data Usage
storage

Data
Data
classificatio
Security
n
CONTROL
Why should we
control the
SYSTEM organization’s
finances? How can we
control the
1.Information
organization’s
2.Finance
finances?
3.Employee
Behavior
Feedforward
4.Operations
Concurrent
Feedback
Financial
Control Feed
Forward
Concurren
t
Feedback
- Critical for ensuring profitability,
liquidity, efficiency and overall
financial well being of the
company
Accounting Transaction Financial
Rules Recording Reports

Financial Budget Long Term

Forecast Adjustments Plan
CONTROL Why should we control employee
SYSTEM behavior? How can we control
employee behavior?

1.Information Feed Forward

2.Finance Concurrent
Feedback
3.Employee
Behavior
4.Operations
HR Control Feed
Forward
Concurren
t
Feedback
- Critical for directing all
personnel to deliberately exert
best effort to achieve
organizational goals
Recruitment Code of Performance
Program Conduct Review

Reward and
Training Mentoring &
Improvement
Program Supervision
Plans
CONTROL
SYSTEM Why should we
control operations?
How do we control
1.Information operations?
2.Finance
3.Employee Feed Forward Control
Behavior Concurrent Control
4.Operations Feedback Control
Operations
Control Feed
Forward
Concurren
t
Feedback
- Critical for ensuring efficiency of
production and commitment to
quality standards

Process Head Maintenance

Manuals Supervision Checks

Built-In
Poster Process
Security
Notices Improvements
Measures
BALANCED SCORECARD

Financial Internal Customer Learning