APPLICATION OF

SYSTEM APPROACH
(BUSINESS)
JEMIMAH A. VELASCO
 10 Steps in Implementing Business System
Analysis

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◦ A Business System is a series of business processes that align to create a flow
of products or services delivered through the enterprise to an external
customer. Business Systems begin with an input from an external supplier to
the organization and end with a deliverable produced for an end customer.
Business System Analysis can be an extremely valuable way to improve
enterprise performance.
In Business, we use a twelve standard business
system
◦ Sales and Marketing, ◦ Information Technology,
◦ Customer Service, ◦ Facilities Management,
◦ Operations, ◦ Equipment Management,
◦ Procurement, ◦ Enterprise Management and
◦ Product Development, ◦ Improvement Management.
◦ Finance,
◦ Human Resources, >>This basic organizing structure can
apply to any industry type and any
business size.
1. Define the Business System
◦ A Business System will typically contain
between 8 – 16 business processes, beginning
with an acquisition or need and ending with a
disposition or fulfillment. Each process must
contribute a meaningful conversion component
to the overall Business System.
2. Develop Process Maps

◦ Process maps create a common

understanding of what takes place within
the Business System and define the
contribution of each process. Process
Map should define the who, what, when,
and where for each task within each
process. These maps are essential, as they
create the critical backbone of workflow
understanding for all subsequent analysis.
3. Perform a Customer Value Assessment (CVA).

◦ The CVA assesses the relationship between a

process and the customer and ultimately
defines the service level agreement for process
deliverables on four dimensions; quality, cost,
time, and service.
4. Perform Information Analysis.

◦ Information analysis identifies and helps

determine the information necessary to execute
each process within the overall system. We
often find information disconnects where
incomplete and incorrect information continues
to be passed uncorrected throughout the
Business System.
5. Develop an Organization Profile.

◦ Organization structures are often

out of sync with Business System
workflows. Organization
profiling assesses the roles and
responsibilities of management in
the 300 - 600 tasks that can be
found in most Business Systems.
6. Develop a Demand Profile.
◦ It is essential to understand the workload
placed on the Business System on a
daily/weekly/monthly basis. This analysis
includes the customer unit demand for the
products and services produced by the
Business System.
7. Develop a Business System Profile.

◦ The Business System profile assesses the extent to which a Business

System is capable of meeting the customer demand profile. It studies
process capacity as well as the configuration of process resources to
meet demand.  In addition to internal business processes, we often find
that key suppliers can meaningfully impact Business System
performance. These suppliers should be assessed similarly to internal
business processes to determine to what extent a key supplier can
capably meet Business System needs.
8. Assess Business System Quality.
◦ Business System quality assesses the deliverable
requirements of each business process within the
business system and the extent to which these
processes produce ACT (accurate, complete,
timely) on the first pass without scrap or rework.
This first pass yield establishes a quick way to
understanding quality performance and the
level of waste created by the system in producing
products and services customers require.
9. Assess Business System cycle time.
◦ Cycle time assessment studies the time required to move
all deliverables through the Business System relative to
end customers’ requirement for those same deliverables.
While all processes have a cycle time, the Business
System cycle time is dependent on the critical path of
process workflow through the system.
10. Develop Business System Characteristics.

◦ The analysis summarized above provides a

tremendous amount of data that can be turned
into valuable information and meaningful
insight. The final result is a Business System
Analysis that thoroughly examines system
performance and identifies the primary
opportunities that can drive the greatest
value to the organization.
 Systems Analyst
is a person who uses analysis and
design techniques to solve business
problems using information
technology. Systems analysts may
serve as change agents who identify the
organizational improvements needed,
design systems to implement those
changes, and train and motivate others to
use the systems.
SKILLS NEEDED
FOR SYSTEM
ANALYSTS
 Impressive Communication

Great business analysts know

effective communication isn’t an
option; it’s a necessity. For any given
project, they’ll converse with
managers and employees on the
phone, through email, and in-person.
The Ability To Solve Problems

Analysts know they’ll need to 

run through multiple operations and relevant scenarios b
efore finding one that fits
. Because businesses are intricate. They require many
working parts (processes, management, customers,
employees, etc). One solution could be good for one of
those groups, but deadly to another.
You don’t want a business analyst who immediately
implements the first solution that hits their brain. You
want someone who has examined the problem from
every angle imaginable. Someone who has spoken to all
parties involved for valuable input and feedback. 
And someone who sees the success of your company as
their personal success too
.
CRITICAL THINKING
Analysts rely heavily on their ability to think
critically.
Sometimes, the reason behind a problem
isn’t the true reason at all. It’s easy to say, “I
need this to work because it’s not!” Sure, it’s
true. But it’s not the core reason.
Maybe the manager needs this (the team) to
work because they’ve been having
complications on a project. The analyst
must speak to everyone involved to
understand why this need exists
and how they can help both the team and the
manager equally. Otherwise, production and
profits hit a standstill.
Looking at the problem from the surface will
only provide shallow or ineffective results.
An Analytical Mind
You don’t have to be born with it. But you
need to appreciate and use different forms
of analysis. With so many different types of
analyses, it’d be easy to drown in an
overload of information.
To truly dig into a problem or assess a
proposed solution, analysis helps to
strategically break it down into easily
understandable pieces of information.
Process Modeling Knowledge
Some forms of analysis use visual or process modeling. It’s a visual representation of
information, often depicted in a graph or diagram. It’s common in process management
where various processes of a business must be visually displayed for easy
understanding. It may be a requirement, depending on the job. But it’s also important to
grow these skills because some people respond better to visual information than audio.