POLYTECHNIC UNIVERSITY

Class Code: emsjvla

Effectivity Date: June 1, 2020

to Jully 12,

OF THE PHILIPPINES
2020

SAN PEDRO CAMPUS Total Meeting: 12 Meetings

1st SEMESTER 2020-2021 Hours: 54 hours

[Text Wrapping Break]https://classroom.google.com/u/1/c/MTA0NzMxNDc0ODA3

Subject: FUNDAMENTALS OF BUSINESS PROCESS OUTSOURCING 101

Subject:

Section: BSBA MM 2-1 AND BSBA MM 2-2 AND HR 2-1

Class code:

Meeting No.: Week 4

Hours: 3 hours
Prepared by Jemimah A. Velasco, MBA

MODULE 4
VENDOR SELECTION AND CONTRACTING
 Intended Learning Outcomes
Having successfully completed this module, you will be able to:

1. Undertake a systematic approach to identifying and selecting the right

vendor for a BPO project
2. Establish a vendor selection team and develop its charter
3. Develop a list of potential vendors, acquire the necessary information from
them, then cull the list to the most likely prospects
4. Recognize the criteria selection – and know when not to make a selection
5. Manage the critical stage between vendor selection and development of
the contract
6. Recognize the difference between negotiating an outsourcing contract and
a traditional commercial contract
7. Focus on the 11 key components of an outsourcing contract, and know
how to consider and include them for maximum organizational advantage.

Essential Questions

With regard to understanding, these are your guide questions:

1. How to identify and select the right vendor selection team?

2. How to develop a vendor selection team and develop its charter?
3. Who are the key staffs need for VST?
4. What is the difference between outsourcing contract and a traditional
commercial contract?

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Essential Learning

Finding the right BPO vendor and developing an appropriate contract are
essential to an organization’s outsourcing initiative. Regarding the former, the promise
of BPO is always tempered by the perceived risks associated with handing responsibility
for an internal business process— no matter how noncore or mundane it may be—to
another firm.So getting the right partner is crucial.As to the latter,careful consideration
of the elements in an effective outsourcing contract can help avoid many of the risks
that contribute to BPO failure.The fact is, managing these functions in a way that
reflects the strategic nature of the buyer–vendor relationship—that is, with an eye
toward mutual satisfaction, trust, and precision—can go a long way toward maximizing
the potential for BPO success.

Identifying and Selecting the Right Vendor The vendor identification and
selection process has a life cycle of its own. It starts with scouring the Internet and
other sources to identify potential vendors/partners, and continues through the stages
of getting acquainted, evaluation, and selection. Although in some ways, this process is
subjective—based in part on how well the buyer and vendor firms relate to one another
—it can also be conducted systematically. Large firms, such as Xerox, that pioneered
BPO have well-developed systematic approaches for identifying and selecting
outsourcing vendors. Fortunately, the systematic approach that has been pioneered by
the large early adopters of BPO has been refined and standardized over time. The basic
steps are now well known. This quasi-standardization means vendors have developed
expectations of how they will be approached and how they will be required to bid on
projects. Becoming familiar with the standard procedures of vendor selection, then, can
speed the vendor review and selection process for buyers and vendors alike.

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Instructional Material:
Chapter 4 VENDOR SELECTION AND CONTRACTING

Essentials of Business Process Outsourcing by Thomas N. Duening and Rick L.

Video Presentation of Group 4

Step 1: Assigned group will consolidate their respective reports and create a video presentation
discussing the topic assigned to the group.

Objectives:

Students will be able to:

a. Practice presentation skills using the English language.

b. Maximize the use of digital technology in this time of highly technological revolution.
c. Students immersion on the use of technology in adjustment to new normal.
d. Require students’ active participation on the learning process.

Step 2: They will post the video on the Youtube Channel of their professor. For everyone’s perusal.

Step 3: Professor would be providing relative assessments, quizzes and evaluations to be answered and
performed by all the students.

Assessments:

Assessment 1: Submit the answer on this question in our Learning Management System (Google
Classroom).

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 1. Describe each step of the BPO Life Cycle.

Assessment 2: Quiz No. 2

Lesson Schedule:

Readings: 30 mins
Video Lecture: 1 hour
Assessment 1: 30 mins
Long Quiz: 30 mins
Break: 30 mins

Total: 3 hours

Sources:

Electronic Book:

Essentials of Business Process Outsourcing by Thomas N. Duening and Rick L.

Syllabus Source:

Prof. Marjorie Palmares-Cruz

Faculty
-Polytechnic University of the Philippines

Video Source:

Youtube Channel

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