Professional Documents
Culture Documents
“Google Cloud and Looker have been very close partners for over
four years, and during that time we’ve continued to not only see
technology synergies, but also similarities in culture, approach to
customer problems, sales motions, and passion to solve large data
challenges…. Google Cloud and Looker are a natural fit together.” –
Looker blog post
TIMELINE
Release of Looker 5,
Looker 6.1: Released Sales
$2M Seed Round including workflow Ranked as a Strong Performer’ in The Roadmap:
Analytics for Looker in beta, and
(First Round Capital, simplification, Action Hub Forrester Wave: Enterprise BI Platforms • Beginning in November 2019,
new chart types, including waterfall,
PivotNorth Capital) Enhancement and Data/ Q3 2019 report. Looker will allow customers the
box plot, trellis and word cloud.
Viz Blocks choice to have their instances
hosted on Amazon Web Services
(AWS) or Google Cloud Platform
(GCP), with plans to offer Azure
hosting in early 2020 (significant
given that Looker is now owned
by GCP)
Mar ‘13 Oct ‘16 Sep ‘17 Oct ‘18 Apr ‘19 Jun ‘19 Jul ‘19 • Further development of LoB apps
(e.g. Sales Analytics app will move
into GA)
• Moving content across sections,
adding areas for descriptions,
Release of Looker 4, notifications for access requests
Release of Looker 6, featuring
including Blocks Directory Google announced its and improved search are also
pre-built analytics applications
that contains over 50 pre- plans to acquire Looker for promised improvements
for Digital Marketing and Web
built, re-usable analytic $2.6 billion in an all-cash
Analytics. New Encryption Key
templates and 12 data deal.
Management architecture.
applications.
Google has already stated its intent to integrate NLP capabilities into
Looker, addressing a key weakness called out by analysts
• Both Forrester and Gartner call out Looker’s lack of NLP as a weakness: Google Cloud NLP
• “Whereas most other vendors are working on bringing NLP and augmented analytics to all users,
Looker is closing basic visualization gaps, such as smart use of color in Looker 6 and custom themes.”
– Gartner Magic Quadrant, 2019
• However, Google has already stated its intent to integrate its NLP capabilities into Looker:
• “One point of integration will be between Looker and Google's natural language processing technology,
which could serve as a front-end interface to Looker's platform.” – Thomas Kurian, CEO, Google
Cloud, June 2019
• In addition to its underlying search infrastructure, Google Cloud’s currently available NLP capabilities include:
1. Natural Language API: pre-trained models of the Natural Language API let developers work with natural
language understanding features including sentiment analysis, entity analysis, entity sentiment analysis,
content classification, and syntax analysis
2. AutoML Natural Language (Beta): Enables users to train custom machine learning models to classify,
extract, and detect sentiment.
3. Google AI’s ALBERT: Researchers from Google AI and Toyota Technological Institute of Chicago have
created ALBERT, a new AI capability. ALBERT now claims first place on major NLP performance
leaderboards for benchmarks like GLUE and SQuAD 2.0.
Looker Platform
Price/month,
SKU Description Price/year, $
$*
*Annual contract
Source: https://aws.amazon.com/marketplace/pp/B07TRP9ND4?qid=1569212951816&sr=0-1&ref_=srh_res_product_title;https://azuremarketplace.microsoft.com/en-us/marketplace/apps/looker.looker-analytics-platform-326?tab=PlansAndPrice
POSITIONING AND GO TO MARKET
Looker targets those familiar with SQL, and has recently updated its
positioning with LoB apps and a multi-cloud approach
Those familiar with SQL: LookML is built on SQL; supports more than 50
SQL ‘dialects’
Multi cloud:
Positioning • “With Looker, you’re able to build on cloud technologies regardless of
the cloud provider. You can consolidate into a single cloud, or leverage
the benefits of multi-cloud quickly, securely.” - Joel McKelvey, Director
of Product Marketing, Sep 12, 2019
Scalable deployments:
• “Because Powered by Looker leverages the same platform [as Looker
for enterprises], they can quickly extend insights to business partners
and external customers.” – Frank Bien, CEO, Looker
Source: https://looker.com/customers/ ; https://info.looker.com/customer-stories/werkspot-case-study; https://looker.com/news/press/looker-expands-the-power-of-its-data-platform; https://looker.com/product/applications’; https://looker.com/platform/overview; https://www.youtube.com/watch?v=A-XIouP0yRM;
https://info.looker.com/looker-201/embedded-analytics-looker-platform-vs-alternatives?prevItm=0&prevCol=356397&ts=2514 ; https://looker.com/blog/looker-supports-multi-cloud-solutions; https://looker.com/blog/looker-supports-multi-cloud-solutions
STRENGTHS
• “LookML is built on SQL so is easy for SQL developers to learn.” -- Gartner Magic Quadrant, 2019
2 Data modelling
• “The LookML metadata repository and language is a game changer.” -– Michael Schiff, Heroku
language
Multi-cloud • Beginning in November 2019, Looker will allow customers the choice to have their instances hosted on Amazon Web Services
3 (AWS) or Google Cloud Platform (GCP)
deployment
options • Looker plans to offer Azure hosting in early 2020
• “The agile modeling and in-database capabilities for new databases are key reasons why buyers choose Looker.” -- Gartner
4 Metadata • “Data lineage is supported so that the user can see the original source of the data in Looker. Users can search within the
management
metadata, which is version controlled via Git.” – Gartner, 2019
• “Reference customers’ scores place Looker among the highest vendors for satisfaction with operations, including quality of
5 Customer support, time to resolution, and ease of migration. Gartner Peer Insights reviewers similarly rate it the best for service and
support support.” – Magic Quadrant, 2019
• “Looker CS team and support are the best providers that I have worked with.” – User (G2Crowd)
Source: MagicQuadrant,TrustRadius,G2Crowd; GarnerPeerInsights
WEAKNESSES
Lack of advanced features, the ability to handle large data and a narrow
product roadmap are key concerns for Looker
• “As Looker’s data modeling requires coding, business users find its product more difficult to use than point-and-click solutions.” –
1 Requires
Magic Quadrant
Coding
• “Validating the code can sometimes last forever and occasional errors cause it to fall temporarily for the entire company.” - User
• “Sometimes it is still difficult to customize the visualizations.” User
Interactive
2 • “It wasn't super intuitive, needing to click on a reach dimension to do so when the filter and pivot buttons were so obviously an option.”
Visuals
- User
Navigation • “It is difficult to navigate large volumes of data content within the looker system.” - User
3 of large • “The limit of 500 rows is frustrating at times.” - User
datasets
• “For certain geolocation analytics functions, like geosearch and spatial joins, Looker depends on the capabilities of the underlying
Limited by
4 underlying
DBMS .” – Forrester Wave, 2019
databases • “Cannot perform joins across physically distributed databases” – Gleb M, Autodesk
• “Whereas most other vendors are working on bringing NLP and augmented analytics to all users, Looker is closing basic visualization
5 NLP and
gaps, such as smart use of color in Looker 6 and custom themes.” – Gartner Magic Quadrant, 2019
Augmented
• “Looker still has quite a way to go to catch up to the formidable competition. The product needs to address gaps in augmented BI
Analytics
(AutoML and conversational UI), deliver native mobile platforms, and introduce NLQ/NLG UI capabilities.” – Forrester Wave, 2019
How to Win
HIGHLIGHTING LOOKER’S WEAKNESSES
• “Data lineage is supported so that the user can see the original source of the • Data lineage is supported in Power BI
data in Looker. Users can search within the metadata, which is version • Microsoft provides extensive data management capabilities, via
Metadata
controlled via Git.” – Gartner, 2019 the Manage Data Portal in O365 and Power Query for Excel
management
• Power BI is also releasing new data protection capabilities in the
Fall 2019 release, further enhancing its data management
• “Looker CS team and support are the best providers that I have worked with.” • Microsoft has one of the broadest partner networks anywhere
Customer support – User (G2Crowd) in technology – partners can provide the level of support you
are looking for
OBJECTION HANDLING
The objections that a Looker buyer may share include their preference for
a code-based rather than GUI approach
Objection Perceived Weakness Suggested Approach
“We want a ‘code • LookML is built on SQL so is easy for SQL • Stress the benefits of extending BI to all users. If the customer agrees that is the
first’ approach developers to learn. goal, they must choose a GUI solution such as Power BI.
(rather than GUI)”
• Sending data to Amazon S3 storage • Highlight Microsoft’s broader tools: Power BI is designed to turn insight to action
“We like Looker’s • Sending an email through the SendGrid email through integrations with tools like Microsoft Flow and PowerApps
actionability” platform
• Demo the Solution Templates and the extensive collection of partner created
solutions.
“We like Looker’s • Customers can contact Looker support via email • Explain Power BI’s partner program and how that can help find the right level of
support model” or online chat, with no need to fill in forms. support for the customer.
“We like Looker’s • “Viz Blocks are predefined visualizations. Data • Show the Out of the Box visuals possible with Power BI, and the 100+ custom
pre defined data Blocks are data sources combined with data visuals available
models.”
and visualization • Show the Solution Templates and collection of partner created solutions.
blocks”
“We prefer Big • In database approach, particularly differentiating for • Highlight that Power BI can connect to 70+ data sources, including Big Query and
Query or Redshift as newer databases such as Google Big Query and Redshift
Amazon Redshift
databases, and want • Explain that Microsoft has the industry leading in-memory data analytics engine,
an in-database which powers Power BI, Power BI Desktop, Excel, SSAS and Azure Analysis Services
approach”
RESOURCES
Further Resources
A Niche Player in
Analytics & BI
Platforms*
Ranked as a ‘Strong Performer’. Received the
highest scores possible for: Big Data, System of
Insights, Product Vision, Deployment Options,
Delivery Model, Execution Roadmap and Past
Performance.
Source: https://reprints.forrester.com/#/assets/2/211/RES151235/reports
CUSTOMERS
Customers
Source: https://info.looker.com/looker-201/embedded-analytics-looker-platform-vs-alternatives
Looker Platform Functionality (1)
Source: https://looker.com/platform/overview
Looker Platform Functionality (2)
Source: https://looker.com/platform/overview
Looker Platform Functionality (3)
Source: https://www.youtube.com/watch?v=CMpKjkEI0ig
Architecture
Source: https://www.youtube.com/watch?v=A-XIouP0yRM
Looker + GCP
Modeling layer – provides a “single source of Real time streaming – real time analytics
truth” via the ability to store / manage all Scalable data warehouse, with the ability to create
definitions in one location “private marts” with a single copy of the data
100% in database – simplifies DataOps AI and ML tools:
Extensible web architecture – AutoML Tables for auto-classification of data
ML Expressions to understand trends and predictions
Run bespoke AI models
PRODUCT
Looker supports ~20 chart types, offers templates called blocks and
supports D3 custom visualizations
Chart types and templates
• ~20 chart types including bar, pie, column,
funnels, maps, tables, waterfall, box plot, trellis,
word cloud and sunburst
• 8 pre-build templates called ‘blocks’ built by
Looker and community members
• Ability to build dashboards
Looker provides pre-built apps for sales, marketing and web analytics
Example: Looker for Digital Marketing:
• Purchase behaviour • Full funnel view
o Return on Ad Spend • Customer health metrics
o Cost per click • Customer 360º
• Multi-touch attribution
• Awareness analysis
• Suggested optimizations and
o Click through rate
actions
o Impressions
Connects to:
Source: https://info.looker.com/looker-101/digital-marketing-application-brief
PRODUCT
Authentication:
• Looker authenticates API requests using an OAuth 2.0 bearer
access token in the HTTP authorization header of the request
• All Looker API endpoints require a secure HTTPS connection
Data Actions allow users to perform tasks across 3rd party apps, directly
from Looker
• Data Actions allow users to perform tasks in
other applications from Looker’s interface