Communicate Effectively

Lesson Three

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Communicate Effectively

C1.4: Develop credibility

C1.5: Give and receive feedback
C1.7: Communicate ethically

“customer convenience” vs “safety defects”

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Developing Credibility

1. Speak objectively and accurately

2. Strive for clarity
3. Coordinate words and actions
4. Demonstrate empathy and concern
5. Remember Aristotle` triangle

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Q. What are the three rhetorical appeals?
a. Ogos, pathos, and ethos.

b. Logos, pathos, and chronos.

c. Persuasion, communication, and the rhetorical triangle.

d. Essays, advertising, and treatises.

Tip:
The Rhetorical Triangle can help you to prepare the structure of your
communication 4
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Giving and Receiving Feedback

1. Emphasize the positive 4. Provide solutions

2. Use tact 5. Chose location and time

3. Depersonalize 6. Give others permissions

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 Giving and Receiving Feedback

Is it right or wrong? ㇢ X
You always sit near the noisy student
Great job and well done
Stop saying these silly words
Low down your shouty voice
You come from that refugee camp?
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Communicate Ethically

1. Tell the truth

2. Present a balanced viewpoint
3. Separate fact from opinion
4. Disclose information clearly
5. Communicate the same message to everyone
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 Online etiquette or ‘netiquette’ – The dos and
don’ts of online communication

1. Be respectful
2. Be aware of how your comments might be read
3. Be careful with humour and sarcasm
4. Think about who can see what you have shared
5. Check friend requests and group invites before accepting them
6. Take time to read of the rules of conduct/ community standards
7. Be forgiving

https://www.childnet.com/blog/online-etiquette-or-netiquette-the-dos-and-donts-of-online-communication-
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 Group Work
The class will be divided into four groups of four students each.
The three groups will discuss and comment on the ethos, pathos
and logos of the attached 2 page document.
G1: Ethos
G2: Logos
G3: Pathos
G4: Will discuss and comment on the article titled: If words had
changed? attached
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