WHA

T IS
STP?
Segmenting,
targeting,
positioning
Marketing Management Group 3
S1 Extended Undergraduate
Program 2020/2021
 CONTENT
CREATORS

Andika Rizki Latifa Rahmi Grafika Perdana Siti Namira A Nudy Istifa N

Marketing Management Class A

S1 Extended Undergraduate
Program 2020/2021
 01
WHAT 01 02
ARE
TECH Target STEP 1 :
WE
SLIDLES marketing : SEGMENTA
GOING
select and enter TING
TO
LEARN
03 market 04
? STEP 2 : STEP 3 :
TARGETIN POSITIONI
G NG
Learning Objectives by Marketing Real People Real Choice
by Solomon, Marshall, Stuart
Chapter 7
01

TARGET
MARKETING
Select and Enter Market
MARKETING
OBJECTIVES
“Create Value, Build
Customer
Relationships, and
Satisfy Needs.”
But in our modern, complex society, it’s naïve to assume
that everyone’s needs are the same – even for a pair of
blue jeans
 MARKET
FRAGMENTATION
The creation of many consumer groups due to a diversity of distinct
need and wants in modern society

KBBI : Fragmentasi - ….
Berkembang menjadi organisme
baru.

Example :
Choosing where to continue
our education based on
abilities, background, and
other factors.

Because of this diversity, the same good or service will not appeal to everyone
 WHAT SHOULD THE
MARKETERS
“ Do Efficient. Do DO?
Mass Marketing.”

VS
Eliminate the need for
separate advertising
campaigns and distinctive
“ Do Effectiveness.
packages for each items
Do Customization.”

Offer the perfect product for

each customers.

Or can we do both?
 T
MARKE
TING
STRATE
Dividing the total market into different

GY
segments on the basis of customer Target Marketing Process
characteristics, selecting one or more segments,
and developing products to meet the needs of
those specific segments.
STP
 TARGET
MARKETING
Segmentation Targeting Positioning

PROCESS
Identify and Evaluate Develop marketing
mix that will create a
describe market segments and
competitive advantage
segments decide which to in the minds of
go after selected targeted
market
02

STEP 1 :
SEGMENTA
TION
 What is
segmentation?
“The process of dividing a larger market
into smaller piecesbased on one or more
meaningful, shared characteristics. “

“Dimensions that divide the total market

into fairly homogenous groups, each with
different and preferences called
segmentation variables.”

Segment consumer markets and B2B segmentation

 SEGMENT
CONSUMER
MARKETS
SEGMENTING
CONSUMER
Demographics
Statistics that measure
observable aspects of a

MARKETS
population, including size,
age, gender, ethnic
group, income, education,
Behavior
A technique that
occupation, and
family structure. divides consumers
into segments on the
basis of how they act
Psychographics toward, feel about, or
use a good or service
The use of psychological,
sociological, and
anthropological factors to
construct market
segments
Segment by demographics
: AGE
Consumers of different age-groups have
different needs and wants.
Children : Age 4 - 12

Teens : Age 12 – 17 & Tweens :

Generational Marketing : Members of a Age 8 -14
generation tend to share the same outlook,
values, and priorities.
Millenials/Gen Z : Born after
1994

Gen Y (Echo Boomer) : Born

between 1979 and 1994

Gen X : Born between 1965 and

1978

Baby Boomer: Born between

1946 and 1964
 Many products specifically
appeal to
men or women.

Segmenting by gender
starts at a very early age,
ex: blue clothes for boys and
pink for girls.

Segment by demographics
: GENDER
 Segment by demographics :
FAMILY LIFE CYCLE
Family needs and
expenditures change
over time.

01 As families age and move into

new life stages, different
product categories ascend and
descend in importance.

02 Even if importance is
constant, needs within
category may change.
 Segment by demographics :
INCOME AND SOCIAL CLASS
Income
Strongly connected to buying power

Social Class

Past : But many consumers buy

Upper Class, Midlle Class, according to image they’d
and Lower Class like to portray, not their
actual level.. Easy credit
may lead consumers to buy
cars and homes they can’t
truly afford.
Segment by demographics
: ETHNICITY
A consumer's national origin is often a
strong indicator of his or her preferences.

Eg:
● African Americans & Hip Hop Culture.

● BuzzFeed makes an effort to court Asian

Americans by publishing content on topics
and experiences highly relateble to this
group.

● Javanese people prefer sweet food to spicy

food.
 Segment by demographics :
01 PLACE OF RESIDENCE
An approach in which marketer tailor their offerings
to specific geographic areas because people's
preferences often vary depending on where they
live.
Eg:
• People who live in Jakarta use Air
Conditioner on their house more than people
who live in Bandung
• Indomie Goreng in Sumatra. Geographic Information System
02 (GIS) -> Google Earth, other
similar application.

03 Geotargeting -> Internet

Marketing
 Segment by
PSYCHOGRAPHICS
Categorized consumers in
terms of psychological
sociological, and
antrhopological.

Personality Social Status

Lifestyle
Segment by Behavior
Categorized consumers based
upon how they act toward, feel
about and use the product.

 User Status -> User & Non User

 80/20 Rule -> 20% user contribute

80% sales

 Long Tail Concept -> can make money

by selling small amounts of items,
provided sell enough different items

 Usage Occasion -> Indicator base on

what consumer use a product most
01 Segmentation
Firm:
also use for B2B

Help B2B Companies

understand needs and
characteristic potensial
costumer.

02 Firm can be categorized based

on:

 Organtizational
Demographics
 Product Technology Used
 User Status

Segment B2B MARKETS

03

STEP 2 :
TARGETIN
G
 What is
TARGETING?
“A strategy in which marketers evaluate
the attractiveness of each potential
segment and decide in which of these
groups they will invest resources to try
10 tum them into customers.”
The market segments on which an
organization focuses its marketing plan
and toward which it directs its marketing
efforts.
 PHASE OF
TARGETING Develop Segment Profiles
PHASE 2

PHASE 1 PHASE 3
Evaluate Market Segments Choose a Targeting Strategy
 Phase 1 : EVALUATE
MARKET
Are members of the segment similar to each
01 other in their product needs and wants and at
SEGMENTS
the same time, different from consumer in
other segment?

Can marketers
02 measure the
segment?

Is the segment large

03 enough to be
profitable now and in
the future?
 Phase 1 :
EVALUATE
MARKET
Can marketing
04 SEGMENTS
communications
reach segments?

Can the marketer

05 adequately serve the

needs of the
segments?
Phase 2 : Develop
Segment
Segmentprofile
profile is a description of
the "typical" customer in that
segment.
Demographics

Location

Life Style Information

Description : Frequency of Buying

Products
Phase 3 : CHOOSE A
MARKETING
STRATEGY
Phase 3 : CHOOSE A
MARKETING
STRATEGY
04

STEP 3 :
POSITIONI
NG
 WHAT IS
POSITIONING?
 Positioning means
developing a marketing
strategy to influence how a
particular market segment
perceives a good or service
in comparison to the
competition

 Positioning is about what the

consumers perceives
 STEPS OF
POSITIONING
Define Your Competitive
Advantage
STEP 2
Evaluate Responses and
Modify as Needed

STEP 4

STEP 1 STEP 3
Analyze Finalize the Marketing Mix
Competitors’
Positions
STEP 1 : ANALYZE
COMPETITOR’S
• What competitors are out
POSITIONS
there, and how does the
target market perceive
them?
• Aside from direct
competitors in the product
category, are there other
goods or services that
provide similar benefits?
STEP 2 : DEFINE
COMPETITIVE
• Provide a reason why
consumers will perceive the
ADVANTAGES
product as better than the
competition
• Positioning statement can help
the company frame internally
how a product is positioned so
that any associated marketing
communication remains
focused on articulating to
consumersthe specific value
offered by a product
 POSITIONING
STATEMENT
An expression of a product’s positioning that is internally developed and maintained in order
to support the development of marketing communication that articulates the specific
value offered by a product

The segment(s) to which the

product is targeted
The most important claim
(differentiator) to be attributed to the
product for the targeted segment(s)

The most important piece of evidence

that supports the claim made about the
product
 STEP 3 : FINALIZE
• THE
The elements MARKETING
of marketing mix must
match the selected segment
• The good or service mustMIX deliver
benefits that the segment values,
such as convenience or status
• It must add value and satisfy
consumer needs
 STEP 4 : EVALUATE
RESPONSES AND MODIFY AS
• Over time, the firm may find
NEEDEDthat it needs to change which
segments it targets or even
alter a product’s position to
respond to marketplace
changes
• A change in positioning
strategy is repositioning
• Sometimes some products
rise from the ashes to ride a
new wave of nostalgia and
return to marketplace as retro
brands
 BRING A PRODUCT TO LIFE :
BRAND
• A positioning strategy oftenPERSONALITY
tries to create
a brand personality for a good or service
• Brand personality: a distinctive image that
captures its character and benefits
• Brand anthropomorphism: the assignment
of human characteristics and qualities to a
brand
• Part of creating a brand personality is to
develop an identity for the product that the
target market will prefer over competing
brands
• Perceptual map – A technique to visually
describe where brands are “located” in
consumers’ minds relative to competing
brands
PERCEPTUAL MAP
EXAMPLE
 THAN
KS!
Does anyone have any
questions?

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