EMOTIONAL

INTELLIGENCE
“BUSINESS MASTERCLASS”
By John Ibebunjo
Training & Organization Development Expert
 About John
Ibebunjo
• Lead Consultant/ Principal; TRG & DEV • Project Lead: Federal Govt. projects,
Int’l Associates Ltd – a consultancy State-wide audit and verification;
firm that exists to bridge the knowing monitoring & evaluation programs in
-doing – gap in institutions and
Nigeria.
corporate organizations.
• Passion: Helping ORG. & Individuals
• Professional: Human Capital Mgt. &
bridge their “knowing-doing-gap”.
Trainer/ Facilitator
• Convener: “Job Readiness Training”
• SHRM (Certified member) and other training Programs in
• Consultant: OD, Change Manager, Abuja.
Program Manager, Strategy & Planning • Experience: 17 years
and Monitoring & Evaluation
 EMOTIONAL INTELLIGENCE

“Emotional intelligence is the ability to engage in

productive relationships by being better able to
manage one’s emotional needs while meeting others’
needs”
EMOTIONAL INTELLIGENCE

“Emotional intelligence is from two root words

“Emotions” and “Intelligence”
 MANAGING EMOTIONS

According to Gill Hasson, Managing Emotions involves:

• Knowing when to respond immediately, when to stop and think.
• Knowing when to restraint your emotions; when to engage or detach from an
emotion.
• Knowing how to manage other people's emotions.
• Knowing how to draw on emotions to develop empathy and rapport with others.
• Managing your emotions does not mean controlling and suppressing your
emotions - It simply means being flexible with your thinking, responses and
behaviors. It requires that you stay open to feelings (pleasant or unpleasant).
 3 KINDS OF INTELLIGENCE

3 foundational types of intelligence:

 Abstract intelligence: this the ability to understand and

manipulate with verbal, numerical and mathematic symbols.

 Concrete intelligence: the ability to understand and manipulate

objects.

 Social intelligence: the ability to understand and relate with

yourself and with people.
 SOCIAL INTELLIGENCE

• Social Intelligence include: Interpersonal and

Intrapersonal intelligences:

▪ Interpersonal intelligence: It is other awareness and

relationship management: it is the ability to understand the
thoughts and feelings of other people: what motivates them, how
they work, and how to work cooperatively with them.

▪ Intrapersonal intelligence: it is self-awareness with self-

management: it is the ability to identify and understand your own
thoughts and feelings.
 4 COMPETENCES OF EI (EQ)
• Self Awareness

• Other Awareness

• Self Regulation (Management)

• Intentional Action
 SELF AWARENESS

• Recognition of one’s
personality traits - depth,
breadth, strengths
-challenges, and their
impact on one’s
environment
• Awareness of the
environment’s impact on
one’s personality
 SELF AWARENESS FRAMEWORK

• Awareness of your personality

(know your strengths and limits)
• Emotional Awareness (Know your
emotions in the moment and the
effects on people and
circumstances in your
environment)
• Awareness of your sense of self
(knowing what motivates your
self confidence)
 INCREASING SELF AWARENESS
• The situations don’t change simply
because we are relying on the people
around us to change.
• Being aware of our own actions and
behaviors is one of the key tools to
change not only ourselves, but our
surroundings.
• We must be aware of what
communication we are putting out
there and how our behaviors can affect
others.
 REMOVE OR LIMIT SELF-
DECEPTION
• Self-deception is used to try and
hide something from ourselves
• Self-deception prevent us from
accepting something.
• Self-deception makes us believe
whatever we want and alter facts
in our minds.
• No one is exempt from it and we
can find ourselves practicing it
more often than we think.
 REMOVE OR LIMIT SELF-
DECEPTION
• We can self-deceive ourselves that
our presentation was the best in the
group.
• Self-deception affect our relationships
with others and give people the
wrong impression of ourselves.
• One of the simplest ways we can help
prevent Self-deception is to simply be
direct with ourselves and others.
OTHER AWARENESS

• Awareness of other’s
personality strengths and
limits
• Awareness of other’s
Emotional Being
• Awareness of other’s
Sense of Self
 SELF & OTHER AWARENESS

• Cornerstones of E-I

• Most difficult competences to obtain

• Everyone and Every Environment is an

Iceberg.. Most of what we should be aware
of is hidden beneath the surface.

• Developing awareness of one’s self and

understanding others require the exploration
of personality traits and their genesis.
OF ICEBERGS
SELF AND OTHER AWARENESS
SELF AND OTHER AWARENESS

Individual

Personality
Development History
Private/Personal Life
Spirituality
Masks
Ghosts of the unconscious
THE JOHARI WINDOW

Known to me
Known to everyone
Hidden to others
(Public)
(Façade)

Known to others
Hidden to me
Hidden to me
Hidden to all others
(Blind spot)
(Unknown)
INTENTIONAL ACTION
FRAMEWORK

Thoughts

Attitudes

Behaviour

Results
RESILIENCE

• Focus on the current role you occupy

• Clarity on performance expectations
• Have a good handle on the state of
your hard skills
• Fit in with Unit and Organizational
Culture
 TOOLS FOR RESILIENCE

• Deal with your expectations of

your job, the organization, your
peers, and your boss
• Deal with the performance
boundaries
• Learn to use informal channels
for answers
• Build and hold trust.. strongly
• Manage your stresses
 SELF LEADERSHIP
• Watch your attitude

• Check your belief about what is true

• Check your sense of direction

• Manage your priorities

• Watch where you point your energy

• Manage your personal life

 USE TIME WELL

• 70% of the time- focus on core impact/ purpose

• 15% of the time- work in learning situations

• 5 % of the time- Upgrade your skills through

structured learning

• 5 % of the time- develop networks outside organization

• 5 % of the time- develop networks within the

organization
 IN CONCLUSION
• Know strengths and weaknesses,
habits of thought and biases, likes
and dislikes
• Manage time, focus of attention,
and Emotions
• Monitor and manage your feelings
and their effect on others
• Respond to people and events in an
authentic, appropriate, and genuine
manner
• Achieve intended results
PERSONAL DEVELOPMENT PLAN

Area Start Doing Stop Doing

Self
Awareness

Other
Awareness
Self
Regulation
Intentional
Action
 S T IO N
QUE
TIM E ?