HOTEL CASE STUDY

Welcom Hotel, Vadodara

Name of Hotel : Welcom Hotel
Location : RC Dutt, Alkapuri, Vadodara, Gujarat,
details India
8kms from the Airport
Founder 0.5kms from City
Architect Centre
Type of : ITC Group
Hotel Count : Kothari & Associates
: 5-star hotel
:
134 Rooms &
Suites 2
restaurants
One 24 hour coffee-
shop
Entrance, Reception &
Main Waiting Lounge
No. of Site Entries/Exits
: 2 - Main Entry & Exit – one locked

: 1- Staff & Supplies Entry

No. of Building : 1– Side Entry(Parking Side - locked)
Entries/Exits Reception : One Main & One Staff
Functions at Reception : Visible from entrance.
•••Registration
Reception
Reservation Area
•Cashier
•Bellman
•Billing Room Lounge
•Telephone Operator
•Work Area
•Server Room
Link To
Guest
Lobby Rooms
1
Reception
1. Reception & Cashier
2 6
2. Telex 7
3. Reservation Entrance
3 4 5
4. Front Office
Manager Toilets
5. Lift Luggage
6. Bell Captain Car Drop Off
7. Luggage Lift
 Linen &
10 Uniform Change 9
S. room
11 Doc
Guest Corridor
5 Change House
6 7
room 8 Keeping
4 Room
Floor
pantry
2
3 Restura
1
Main
Kitchen
General Store

Restura
Shopping
Refrigerated
store
1. Wine & Liquor Room
2. Trash Room
3. Refrigerated Garbage
4. Unloading
5. Security
6. Personnel Office
7. Executive ‘s Change Room
8. Valet Store
9. Maid’s Room
10. Mechanical Hoist Ground Floor
11. Time office
Banq. Pantry
Personnel
Office
store
Service corridor Guest Corridor
House
Committee Keeping
Room Room
Banquet Hall Floor
pantry

Lounge
Pre Function

Landscaped Lobby
area
Reception Link To Guest Rooms

Entrance Toilets

Car Drop Off

First Floor
 MAID’S GUESTROOM
PANTRY ROOM
DOUBLE HEIGHT A.H.U.

HOUSE
KEEPING
COMMITTEE ROOM
BANQUATE HALL ROOM GUESTROOM
BELOW
FLOOR

COMMITTEE PANTRY
ROOM

PRE-FUNCTION
BELOW TERRACE

BANQUATE
MGR.
LOBBY SALES
MGR.
BELOW
WAITING
ADMINISTRATIUE OFFICES
RECORDS P. SEC.
ACCOUNTS SECRETARIAL
MUSIC OFFICE TOILET
RM GEN.
MANAG
ER
 CHIEF TELEPHONE
EXCH.
ENGG. MAINTENANCE

MECHANICAL
HOIST

MECHANICAL & LAUNDRY

ELECTRICAL PLANT
ROOM

MEN’S CHANGING
&
HEALTH CLUB

LADIES CHANGING
& BEAUTY
HEALTH CLUB
PARLOR
 TERRACE

TERRACE

LANDSCAPE
COURT TERRACE
TERRACE
LIFT
MACHINE
ROOM LANDSCAPE
COURT
LANDSCAPE
COURT CANOPY

RAMP SHOPS LINK CORRIDOR

CORRIDOR

STAFF ENTRY

CAR PARKING CAR PARKING

Areas Pie Chart
forWelcom Hotel:

SERVICES

ROOMS
8% 4% 3%
PUBLIC AREA
42%
ADMINISTRATION
43% FOOD & BEVRGES
guest circulation Circulation

guest
rooms

dining

management circulation

service
s

service entry

road
s

parking

water

green
s
guest circulation Circulation

guest
rooms

dining

management circulation

service
s

service entry

road
s

parking

water

green
s
guest circulation Area
s

guest
rooms

dining

management circulation

service
s

service entry

road
s

parking

water

green
s
Business
Facilities
Business : The Welcom Hotel, Vadodara also provides good business facilities to
Facilities the corporate guests.

Conference : 3 conference
Rooms rooms
Facilitie : Audio-Visual Equipment, Email and Internet
s Facilities.
Capacity 2 conference halls - 70 people each.
The main conference hall of the hotel has a separate entrance and is attached
to the private lawn which can accommodate around 300 people.
Recreational
Facilities
Recreational Shopping
Facilities arcade Wine
shop Home
Theatre
A jogging stretch
Health Club
Swimming pool
Indoor Games
Room Table Tennis
Dinin
g
Restaurant 2 Restaurants
s Capacity 72 guests
Coffee 24-hour Coffee
Shop Shop
Cambay The Cambay Pavillion is the 24-hour restaurant serving Continental and
Pavilion Chinese specialties. Snacks and light meals are also served here.
Peshawari is the unique Mughlai fare in a rustic setting.

Staff per Guest 1 staff for 4 to 6 guests in normal

Ratio days 1 staff for 10 to 15 guests
during banquet
Service CHIEF
s ENGG MAINTENANCE

-- Food & Storage

-- Receiving & Trash
-- Employee Areas
MECHANICAL &
LAUNDRY
-- Laundry & Housekeeping ELECTRICAL
PLANT ROOM
-- Engineering & Mechanical
Areas
-- Miscellaneous

MEN’S CHANGING

SERVICE LADIES’S
FLOOR
CHANGING
PLAN
(BASEMENT)
Guest
Rooms
All the 134 rooms of the Hotel are beautifully decorated, well lit and
spacious. The hotel offers suites and Club accommodation.
The rooms offer modern facilities to the guests that they need
Facilitie • Attached Bathroom with hot and cold water
s • Color TV with satellite connection
• Direct-dial telephones
• 24 hours Room service
• Channel Music
• Air conditioned rooms
Entrances, Security
and surveillance
No. of Site Entries/Exits : Main Entry & Exit
: Staff & Supplies Entry
No. of Building : One Main & One Staff
Entries/Exits Security : One Main Office at the Administrative Entry Point
Cabin
: The detail of security is headed by a head security in-charge who reports to
Security &
the personal manager, the security head.
Surveillance
Surveillance is entrusted to a system of CCTV cameras, which are mounted on
rotating hard points located within set locations inside the property. These
cameras track human movement in real time and the footage is recorded in
loops of fixed duration. CCTV constantly monitored at the security cabin as
well as the HR Manager’s cabin.
Food & Production
Storage
Production : Production is one of the most important services in the proper functioning
of a hotel. It comprises of the cooking zone & washing zone.

Cooking : Preparation (veg & meat)

Zone Cutting
Cooking different cuisines areas
Bakery Food
&
storage
Washing : Dish
Zone washing
: Pot washing production storage

Specialty Room
24 hr Banquet
restauran servic
cafe s
t e
Food & Production
Storage
: Dry Store
Storage : Wet Store
: Cold Store(veg & non-
veg)

Food
&
storage

production storage

Dry Wet Cold

storage storage storage

Wet Drainage
Employee Employe
Areas e
areas
Staff
Front office Back
amenitie
office
s
Front office Serve Registratio Copying
Front Operato
manager r n & &
desk r
room accounts storage
Employe
e
areas
Staff
Front office Back
amenitie
office
s
General Main
Manag Accountin
er g
Employe
e
areas
Staff
Front office Back
amenitie
office
s
Unifor Locke Rest Staff
Securit
m r roo dining
y
issue room m
Laundr
y
Staff Amenities

Staff This is the dining area located at the back of the hotel. This area has its own
Cafeteria small independent kitchen and follows a buffet system. All the junior hotel
staff dine here during meal times. This area can also be used by the kitchen
staff sometimes to conduct meetings.
Amenities
It also has amenities such as a television and music system to essentially
create a space where the staff can unwind during meal times.
Locker Room Facilities
Separate male and female locker rooms are provided for the hotel staff which
are close to the rest room areas.
 Laundry &
Housekeeping
Machine This is located in a separate area behind the laundry where all the operating
Room machinery, busbar chamber etc.
This is the location where dirty linen from the rooms, restaurants, etc, is
Receiving
received, sorted and tagged for processing in the laundry.
Area
Washing Machine Front loading type washing machine is used for washing as specified by the
management. Capacity is 50 kg.
Dryer
This equipment is steam operated & is used for drying the linen after it has
been washed and processed through the hydro extractor.
Laundry &
House-
keeping

Laundr House-keeping
y

Boile Linen Unifor Room

Machine
r Storag m Servic
room
Roo e Issue e
m
Laundry &
Housekeeping
Hydro This equipment is used to extract water from washed linen for processing in the
extractor dryer.
Flat bed
This equipment is used to iron large pieces of linen such as bed
Iron
Flat iron sheets. This is used to iron guest & staff clothes.

Equipment check
list
Laundry
& House-
keeping

Laundr House-keeping
y

Boile Linen Unifor Room

Machine
r Storag m Servic
room
Roo e Issue e
m
Engineering &
Mechanical Areas
HVAC The HVAC system takes care of the heating & cooling of all the rooms;
ventilation of kitchen & toilets; air conditioning of rooms, banquet hall,
restaurants and other public areas. For a capacity of about 130 rooms, a 200TR
capacity unit is required. The AC plant is of Vapour Absorption Type.
The main components are:
3 Condensers Engineering
3Chilling plants & Mechanical
areas
4 Cooling
towers
6 Pumps Chief
Sub-AC Enginee
r
panel
Ducting
Main Control Storage
room &
repair

HVAC Electrica Water

l
 Engineering
& Mechanical
Engineering & areas
Mechanical Areas
Chief
Enginee
r
ELECTRICAL
Main Control Storage
room & repair

transformer HVAC Electrica Water

l

Vacuum circuit Water Hot water

Fir
breaker & steam
e
Supply

Bus bar
chambe
r

Main
panel

Control
panel

Sub
panel

Distribution
Boards
 Engineering
Engineering & &
Mechanical
Mechanical Areas areas
Water Supply & Sanitation Chief
Enginee
The main components of r
the water supply system Filtration plant
are: Softening Main Control Storage
room &
plant repair
Hydro-pneumatic tank
Boiler plant HVAC Electrica W ate
Mixing tank l r
Swimming
pool Water Hot
Fire
water &
Suppl steam
y
Swimming
Pool
The The swimming pool at the Welcom Hotel is very centrally located in the
Pool main courtyard of the building.
It is upto 3m deep in the main pool & also has a small baby pool.

Essential Filteration Plant

Components Balancing Tank
Floor Mounted
Inlet Pump Room
It is also
accompanied with
changing
rooms,health club
and a lounge.
N
Gas
Supply
Gas Dedicated gas pipelines
Supply
This is a secured room where LPG cylinders are stored of industrial grade
Gas Bank
(14.2 kg). The room has facility to weigh the cylinder before taking the
delivery. It is a no-smoking zone.
Fire A very important aspect of designing a hotel. The designated grade of fire
Safety extinguishers need to be located in the vicinity of the kitchen for safe fire
fighting. The service lines inside the kitchen need to be cloaked inside a false
ceiling to protect them from the hazards of cooking. Sprinklers need to be
effectively located in all areas of the hotel.
Receiving &
Trash
Waste Effective waste management is essential to minimize the impact on
Management environment. Waste management works on the principle of reduce, re-use and
recycle. Further the waste generated has to be actively segregated before it is
Segregation released for disposal.
Principle
Green Bin: bio degradable waste
Yellow Bin: recycleable and re-usable waste
Red Bin: non biodegradeable/ non recycleable/ non reusable waste.
Receiving
This department is responsible for the intake of raw material. The receiving
area is integrated with the unloading dock, where the incoming supplies are
unloaded under the supervision of the receiving manager.The receiving dept is
also integrated with the inventory for efficient circulation.
Receivin
g &
trash
Receiving Tras
h
Loadin Rec. & Recyclabl
Inventor Dry Wet
g Pur. e
y waste waste
dock office waste

Unloading Service Issuing Inventory

PARKING

Front porch & valet Car

parking parking

2-Wheeler parking Staff parking-35 Rear staff

no.s parking
WASTE WATER RECYCLING

Improved Septic Tanks

Waste water - recycled is
used for gardening and
flushing.
Area Pie – Chart
for Madhuban
Resort:

7% 3%

24%
19%
SERVICES

ROOMS
47%
PUBLIC AREA

ADMINISTRATION

FOOD & BEVRGES