Process Improvement Cycle

Business process improvement (BPI) is a management exercise in which enterprise leaders use various methodologies to
analyze their procedures to identify areas where they can improve accuracy, effectiveness and/or efficiency and then redesign
those processes to realize the improvements.

Identify Redesign

01 Whether it’s a process that is underperforming or important to a

new strategy, identify & name it.
04 Reengineer the whole process from start to end
increasing efficiency altogether.

Mapping Implementation

02 Gather all information from start to end; steps, requirements,

inputs, outputs, time duration etc.
05 Implement improvement on a smaller scale to check it’s
efficiency comparing to previous.

Analyze Monitor

03 Analyze the gathered data and identify the bottlenecks &

inefficiencies of the process.
06 Monitor result before standardizing the process and
before implementation on a larger scale.
 Root Cause Analysis (Fishbone)

People Production Marketing

Lack resources allocated Inappropriate Planning Deficiency in Promotion

Unclear of responsibility Reduced Quality Dull Product Image

Declining Sales

No policy in place Poor Inventory High Staff turnover

No monitoring/reporting Old management system Lack of Vital Expertise

Process Management Human Resource

 SIX SIGMA Analysis - DMAIC
DMAIC refers to a data-driven improvement cycle used for improving, optimizing and stabilizing business processes and
designs. The DMAIC improvement cycle is the core tool used to drive Six Sigma projects.

D M A I C
Define the problem & Measure the defects & Analyze & find Improve the process Control & monitor
what customer requires process operation causes of defect
• Identify solution • Implement process control
• Select project – CTO’s • Identify project output metric • Identify the root causes • Refine & test solution • Prepare roll-out solution
• Create project charter • Develop data collection plan • Quantify the opportunity • Cost benefit calculation • Project Closure
Run Charts 50

45
We’re tracking trends & to comparing our
performance (e.g. delays, errors, reworks) before
40
and after implementation of our solution to
measure its impact. It focuses attention on vital 35
changes in the process.
30

25
Median = 22.5
20

15
Percentage
10
Median
5

0
Wk 1 Wk 2 Wk 3 Wk 4 Wk 5 Wk 6 Wk 7 Wk 8 Wk 9 Wk 10 Wk 11 Wk 12 Wk 13 Wk 14

01
Plan
Lean Diagnostic
Replace conventional
fixed ideas with fresh
ones. Start by
questioning current
practices and standards.
Kaizen Implementation
02
Do
Baseline Analysis
Seek the advice of many
associates before starting a
Kaizen activity.
Think of how to do
something, not why it cannot
be done.
03 04
Check Action
Develop Plan Coaching
Think of how to do Better products, service,
something, not why it working environment, and
cannot be done. processes and practices.
Don’t make excuses. Correct mistakes right away.
Make execution happen.
05
Follow Up
Reduce expenses and
manpower, and use of material,
energy and resources.
Implement a solution right
away, even if it covers only 50
percent.
 Deming Cycle (PDCA)

Plan Do

Identifying a goal or purpose, formulating a Implementing the plan on a small scale to

A P
theory, defining success metrics, eliminating prove or disprove it’s validity. If invalid,
potential problem and putting a plan into go back to the first step and restart the
action. cycle

Check Act

Measuring and monitoring outcomes to test
the validity of the plan. This allows for
identification of potential problems and areas
for improvement
C D
Taking the knowledge gained from the
previous steps and putting it to use. This can
either mean implementing it on a wider scale
or restart the cycle
Process Redesign
Employee Focused Cost Focused
• Empower employees
• Use generalists
• Maintain contact with
customers
• Minimize Automation
Foundations
• Remove non-value adding tasks
• Re-sequence tasks (optimize flow)
Hybrid Workstream-focused
• Do not empower • Empower employees • Manage exceptions
employees • Use generalists • Use specialists
• Minimize the use of • Maintain contact with • Avoid adding control
generalists customers tasks
• Automated tasks • Minimize Automation
• Add control tracks
 Implementation- Gantt Chart (Project Track)

Write Landing Page Copy 80%

Approve page copy 35%

Review landing page design 100%

Build landing page 27%

Code review landing page 35%

Write promotional email

Design promotional email 55%

Send promotional email 70%

Analyze Campaign Results 50%

Plan Agenda for meeting 45%

Finalize presentation 35%

Approve presentation 65%

Mar Mar Mar Mar Mar Mar Mar Mar Mar Mar Mar Mar Mar Mar Mar
01 03 05 07 09 11 13 15 17 19 21 23 25 27 27
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