The Future of Online Banking Amidst

Crises
The Enhanced Community Quarantine (ECQ) disrupting businesses and
consumers
• E-learning for students
Home • Mandatory work from home
Quarantine • Closure of non-essential shops
• No work and no pay for daily wage earners

ECQ
Regulated • Online meetings
• Panic-buying / bulk Distribution of Physical • Online / P2P shopping
purchases Food and Essential Distancing • Online transactions
• Mobile shops / markets Health Services
• Delivery services

• Workers staying within company’s

Transport offices/facilities
Suspension
• No work for majority of drivers
GCash enabling mobile financial transactions during ECQ
Government to Consumers
• Only mobile number and amount
needed to disburse
• Self registration and e-KYC of recipient
Government • Cashless transactions in through the Gcash app
• Bayanihan to Heal as One Act partner merchants like Quick
• 18Mn famlilies, P5k-P8k/month for 2 Puregold, Mercury, and Disbursement
months Southstar Drug
• Expanded and enhanced 4Ps assistance
through DSWD and DOLE
• Risk allowance to health workers • Palawan Pawnshop
• Assistance Funds • Villarica
QR Payment Cash-out • Tambunting
• LTFRB – TNVS operators/employees Options
• DOLE - daily wage earners • Puregold
• LGU - constituents • Bank Transfer

Challenge:
Efficient, effective and accessible
alternative channels for funds disbursement
• Send money GCash
• 5% rebate when buying
to GCash or to Send Money Buy Load load across all networks
banks for free
GCash enabling mobile financial transactions during ECQ
Businesses to Consumers
• Only mobile number and amount
needed to disburse
• Self registration and e-KYC of recipient
• Cashless transactions in partner through the Gcash app
merchants like Puregold, Mercury, Quick
and Southstar Drug Disbursement

• 5% rebate when
buying load
Businesses
across all
• Communication Allowance QR Payment Buy Load networks
• Assistance Funds • Load home
• Salary / Commission / Incentive prepaid WiFI as
well
Challenge:
Accessible alternative channels for funds
disbursement that can easily be used by
employees

• Palawan Pawnshop
• Send money GCash to
• Villarica
Cashout GCash or to banks for
• Tambunting Send Money
Options free
• Puregold
• GCash Card
GCash enabling mobile financial transactions during ECQ
Consumer to Consumer, Business, and Government

• Digital opening of account through in-

Digital app e-KYC
Banking

• Online purchases • GCash wallet cash-in and

• Donations Digital Online and
cash-out transactions
• Bills payment Payments Offline • Bank transfers for payments
• Government contribution Transfers • Bank transfers for donations

• Payments • Digital load for mobile data services and

• Direct donations home prepaid wifi
• Crowd sourcing/funding
P2P Sending Buy load
• Gaming pins purchase
Challenges and Limitations to Adopting Digital Financial Transactions
Access
• Smartphone and mobile data penetration
Awareness and Education
• Awareness on features and benefits of digital
platforms
• Education on security features of digital platforms,
consumer rights, and data privacy
Cash-in Source
• Majority of consumers, being unbanked, need to do
offline cash-in transactions
• Opportunity for more businesses to disburse digitally
to empower employees
Heavily Cash-based Transactions
• Limited merchants accepting digital payments
• High need to still withdraw and use cash for day-to-
day transactions
Transaction Limit
• Consumer Wallet: P100k daily, P100k monthly
• Corporate Individual: P100k daily, P500k monthly
• GCash Platform is for B2C and G2C disbursements, or
for C2B, C2G and C2C transactions.
• Being an e-wallet, it cannot be used for large transactions
(i.e. B2B or B2G)
Thank you!