COURSE OVERVIEW

An Evening MBA Program

Patuakhali Science and Technology University
Course Title: Business Communication and Report Writing
Course Code: MKT/FIN-205
 Course 1: Understand the meaning, process and types of communication.
Objective 2: Highlight an overview of prerequisites to Business Communication.
3: Provide an outline of effective Organizational Communication.
The objectives of this course are to: : 4: Underline the nuances of business communication.
5: Impart the correct practice of the strategies of effective business
writing.
 Course Summary

 Meaning of Communication
 Follow of Communication
 Communication Media
 Writen Communication
 Oral Communication
 Face-to-Face Communication
 Visual Communication
 Types of Communication
 Communication Media
 Written Communication
 Face-to-Face Communication
 Oral Communication
 Visual Communicaton
 Course summary

 Verbal Communication
 Non-Verbal Communication
 Organizational Communication
 Upward and Downward Communication
 Diagonal communication
 Moods of Oral Presentation
 Making and Presenting of a Seminar Paper
 Precise Writing- Essentials of Business Communication
 Writing of Business Essay
 Business Acronyms and Abbreviations
 Business Terms and Expressions
 Course Summary

 Memorandum
 Office Order
 Circular
 Notice
 Notification
 Agenda
 Minute
 Testimonial
 Reference
 Resume
 Cover Letter
 Interview Letter
 Promotion Letter
 Resignation Letter
 Sample Questions:

Some questions have been displayed herewith for your understanding on how to have a good preparation in the final exanination. Basically these
are tge summation of all the mid-terms questions which would give you a guideline about the question pattern and study area for the semester final
examination. However, never miss recapping the whole discussion done in the classroom!

1. Do you agree that the basic objective of all human communications is to obtain an understanding of response? How can this be applied to the
objectives of business communication?
2. What are the various forms of Written communication? Discuss the relative strengths and weaknesess of written communication.
3. How can non-verbal communication aside from the words themselves transmit meaning? Discuss it with some examples.
4. “Every Organization has a hierarchical line of authority along which runs a communication channel used for transmitting all written and oral
messages”. Justify it with the communication flow.
5. How would you distinguish between oral communication and face-to-face communication? What are the advantages of face-to-face
communication?
6. Characterize the following abbreviations: ASAP, CIMA, WO, DISC, IMF, GSV, ICRM, LIFO, PR, RONA.
7. What is tender notice? Make a public notice informing the public in general tha Mr. Nib is no longer an employee of your company.
8. How is a memorandum different from letter? Prepare a memorandum to an office assistant taking disciplinary action against him for leaving
the office early.
9. How is a notice different from a circular? Draft a circular to the staff emphasizing the need for observing punctuality and adhering lunch hours.
 Sample Questions:

10. Mention any five situations wherein office orders have to be written. Draft an office order asking the employees not to use the office telephone for
personal purpose.
11. “Communication is the summation of all things a person does when he wants to create understanding in the mind of another. It is a bridge of
encoding as well as decoding meaning which involves a systematic and continuous process of speaking, listening and understanding”. Discuss it by
the communication cycle.
12. Define Business Communication. How do you react when you see a memo or e-mail or any sort of statements, poor grammar or incomplete
sentences? Does it affect your perception of the sender? Why or why not? Illustrare it with the effective tools of communication.
13. “Body language and non-verbal cues are perhaps the major detrimental of how your audience perceives you and your presentation; the cues and
messages that send out while you are speaking during your presentation can both reassure your audience and reinforce your spoken message”. Justify
it with some special references.
14. Mention the various Medias of Communication. Make a comparative analysis of written communication and oral communication.
15. What do you think can be the major barriers to communication? How could you overcome these barriers to communication?
THIS WHOLE SLIDE REARRANGED
BY
SYED RAYHAN CHOWDHURY