Organizational

Behavior
Organizational behavior (OB)
is a field of study that investigates the impact
that

1. Individuals
2. Groups and
3. Structure

have on behavior within an organization, and then applies that knowledge to improve an
organization’s effectiveness.
BASIC OB
MODEL
1. Management Functions
2. Management Roles
3. Management Skills
FOUR
FOUR Management
Management Functions
Functions

Management
Management
Functions
Functions
 Mintzberg’s
Mintzberg’s Managerial
Managerial Roles
Roles

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg.
 Mintzberg’s
Mintzberg’s Managerial
Managerial Roles
Roles (cont’d)
(cont’d)

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg.
 Mintzberg’s
Mintzberg’s Managerial
Managerial Roles
Roles (cont’d)
(cont’d)

Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg.
 Management
Management Skills
Skills
Technical Skills
The ability to apply specialized
knowledge or expertise
Human Skills
The ability to work with,
understand, and motivate other
people, both individually and
in groups
Conceptual Skills
The mental ability to analyze and
diagnose complex situations
Regardless of what
1. Functions
2. Roles
3. Skills we are talking about

– all Managers need to develop PEOPLE SKILLS

in order to be effective Managers

Enters
EntersOrganizational
OrganizationalBehavior
Behavior
Challenges
Challenges and
and Opportunities
Opportunities for
for OB
OB
• Improving Quality and Productivity
– Quality management (QM)
– Process reengineering

• Responding to the Labor Shortage

– Fewer skilled laborers
– Early retirements and older workers

• Improving Customer Service

– Increased expectation of service quality
– Customer-responsive cultures

– Improving people skills

– Empowering people
– Stimulating innovation and change – Amazon.com
– Helping employees balance work/life conflicts
– Improving ethical behavior
– Managing people during the war on terrorism
– Creating a Positive Work Environment