Professional Documents
Culture Documents
Differences in Culture
Values are the abstract ideas about what a group believe to be good, right
and desirable.
Norms are the social rules and guidelines that prescribe appropriate
behavior in particular situations and can be further subdivided into
Folkways (the routine conventions of everyday life/ rituals and symbolic
behavior): good social manner, appropriate dress code in a particular situation,
eating with correct utensils, neighborly behavior, etc.
Mores (norms that are seen as central to the functioning of a society and to its
social life): they have much greater significance than folkways and violation can
bring serious justice such as theft, cannibalism, etc.
Spoken language
Chinese, English, Hindi, Russian & Spanish
are top languages as mother tongue.
English, French, Spanish and Chinese are
most widely spoken languages.
English is becoming the language of
international business. So it is important to
speak the widely spoken language.
However, knowledge of the local language is
beneficial, and in some cases, critical for
business success
Language
Unspoken Language
Unspoken language refers to non-verbal
communication. Unspoken language,
such as gestures, body languages, facial
expressions, etc. play an important role.
Failure to understand these non verbal
cues might create communication failure.
Example-
smile is a sign of joy;
thumbs up is a gesture to indicate ‘it’s
all right’ in America and Europe, while
this gesture is obscene in Greece.
Personal space while talking to
someone
Education
Education plays a dominant role as a determinant of
national competitive advantage. Availability of skilled
and educated workers seems to be a major
determinant of the likely economic success. E.g. Japan
According to Porter good education system is not only
a determinant of national competitive advantage, but
it is also an important factor guiding the location
choices of international business. E.g. India’s IT
industry.
The general education level is in also the indicator of
the kind of products that might sell in a country and
the type of promotional material that should be used.
E.g. selling and promoting books become difficult if
70% of the people of a country cannot read.
Countries that spend significant percentage of their
GNP on education are likely to prosper.
Culture and Workplace
Different countries have different work related values. Management
process and practices may need to vary according to culturally
determined work-related values.