NSS KPIs

Switching Network Planning

Asia Pacific
26 October 2001

1 © NOKIA 2000
SRR_mkting_03.ppt/
NSS KPIs.PPT/ 2521.02.2000/
Oct. 2001 /MKe
JCa
 KPI – Key Performance Indicator
• Network performance can be evaluated based on Performance
Indicators (PI).
• Performance Indicators can be mapped directly to either a
measurement counter or a formula that is composed of several
counters.
• Most important Performance Indicators which provides essential
figures/data on any improvement or degradation the network
performance and vital information for switching network planning
and design are classified as Key Performance Indicators.
• KPIs are continuously monitored on a regular basis in order to
observe any improvements to the network, discover any
abnormalities in the network and proper actions taken, understand
the subscriber growth and any changes to traffic profile so that the
proper network expansion is planned accordingly.

2 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 Key Performance Indicator Concept
OPERATOR’S
USER GROUPS REPORTS KPI
PI

PI a
MANAGEMENT
KPI
a PI b
MARKETING
PI c

PLANNING KPI
b

  O&M .
CUSTOMER CARE
. .
. .
.
.
. . .
.
. KPI
PI
DISTRIBUTION
xx
GENERATION

•Key Performance Indicators (KPIs) are derived from Performance Indicator (PI) measurements.
•A KPI is normally a computational result of a number of lower level PI(s) i.e.: raw counters.

3 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs

• Circuit congestion in circuit groups <= 0%

• Circuit utilization in circuit groups <= 90%
• Signaling link utilization <= 0.2 Erl in normal condition
<= 0.4 Erl in abnormal condition
• Signaling Link availability >= 98%

• Internal Failure(s) <= 1 %

• External Failure(s) <= 5%
• Subscriber related Failure(s)<= 5%

• Total Successful BHCA => 90%

• Call answer rate>= 50%

4 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
• CPU Average load < 70%
• MB Average load , 50%

• VLR Subscriber Fill Ratio <= 85%

• HLR Subscriber Fill Ratio <= 85%
• AuC Subscriber Fill Ratio <= 80%

• BH Total BHCA <= 150KBHCA

• Traffic / subscriber
• Average Call Holding Time

• Location Update Failure(s) <= 20% (Normal value

needs to be checked)
• MSC Handover Failure(s) <= 1%
5 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa
 NSS KPIs
Circuit congestion in circuit groups <= 0%
• Indicates the amount of lost call attempts due to circuit congestion.
(Impact I the possible loss of revenue $$$$$)

Circuit utilization in circuit groups <= 90%

• Indicates when a circuit group is reaching its maximum utilization or
when it is under utilized.
( Proper actions required in order to avoid congestion towards a
destination. )

 Derived from Circuit Group Measurements.

6 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
Internal Failure(s) <= 1 %
• Indicates the impact of MSC internal failure to the overall drop call rate.

External Failure(s) <= 5%

• Indicates the impact of external failure e.g. remote switching equipment, BSS
network to the overall drop call rate.

Subscriber related Failure(s)<= 5%

• Indicates the impact of subscriber errors e.g. misdialling to the overall drop
call rate

 Derived from Traffic Category and Circuit Group Measurements.

 Clear Code analysis provides information on the reasons of failure(s).

7 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
Total Successful BHCA => 90%
• Indicates the amount of successful call attempts relative to the total
number of call attempts. This call attempts are classified as normal in
nature and any degradation indicates abnormalities to the network.
• Derived from Trafficability Performance Field Report => daily clear
code analysis.

Call answer rate>= 50%

• Indicates amount of actual revenue generating calls ( $$$$) in the
exchange.
• Derived from Trafficability Performance Field Report => daily clear
code analysis.

8 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
Signaling link utilization <= 0.2 Erl in normal condition
<= 0.4 Erl in abnormal condition
• Indicates that the signaling link load are within the specified
limits as signaling is vital in any switching network.
• Derived from Signaling link measurements.

Signaling Link availability >= 99%

• Indicates stability of signaling links which can be degraded by
unstable transmission media.
• Derived from Signaling link measurements.

9 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
CPU Average load < 70%
• Indicates that MSC CPUs are performing within limits.
• Derived from Computer Load measurement(s).

MB Average load , 50%

• Indicates that MSC MBs are performing within limits.
• Derived from MB-Message Bus Load measurement(s).

10 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
VLR Subscriber Fill Ratio <= 85%
• Indicates when it is time to expand the VLR and MSC Capacity.
• Derived from VLR measurements.

HLR Subscriber Fill Ratio <= 85%

• Indicates when it is time to expand the HLR Capacity.
• Derived from HLR measurements.

AuC Subscriber Fill Ratio <= 80%

• Indicates when it is time to expand the AuC Capacity.
• Derived from Auc measurements.

11 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
BH Total BHCA <= 150 KBHCA
• Indicates that MSC is performing within limits.
• Derived from Traffic Category measurements.

Traffic / subscriber
• Indicates the traffic profile of subscribers for planning and design
purposes. ( No. of subscriber x traffic/subs = Total Traffic )
• Derived from Circuit Group measurements.

Average Call Holding Time / subscriber

• Indicates the average duration of calls for planning and design
purposes.
• Derived from Circuit Group measurements.

12 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
BH Total BHCA <= 150 KBHCA
• Indicates that MSC is performing within limits.
• Derived from Traffic Category measurements.

Traffic / subscriber
• Indicates the traffic profile of subscribers for planning and design
purposes.
• Derived from Circuit Group measurements.

Average Call Holding Time / subscriber

• Indicates the average duration of calls for planning and design
purposes.
• Derived from Circuit Group measurements.

13 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

 NSS KPIs
Location Update Failure(s) <= 20 % (value needs to be checked)
• Indicates the amount of location update failure relative to the
total location update attempts, any significant increase
represent abnormalities and requires immediate actions.
• Derived from VLR measurements.

MSC handover failure(s) <= 1 %

• Indicates the amount of handover calls which are dropped and
these failure is evident to subcriber.
• Derived from MSC handover measurements.

14 © NOKIA 2000 NSS KPIs.PPT/ 25 Oct. 2001 / JCa

Thank You

15 © NOKIA 2000
SRR_mkting_03.ppt/
NSS KPIs.PPT/ 25
21.02.2000/
Oct. 2001 MKe
/ JCa