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Chapter-5-Measuring Results and Behaviors
Chapter-5-Measuring Results and Behaviors
Measuring Results
and
Behaviors
Accountabilities
Objectives
Performance Standards
A verb
The desired result
A due date
Some type of indicator
• Quality or
• Quantity
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 5-12
Good Performance Standards:
Six Characteristics
1. Related to the Position
2. Concrete, Specific, and Measurable
3. Practical to Measure
4. Meaningful
5. Realistic and Achievable
6. Reviewed Regularly
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 5-13
Measuring Behaviors: Overview
Identify competencies
Identify indicators
Choose measurement system
Comparative system
• Compares employees with one another
Absolute system
• Compares employees with prespecified
performance standards
Essays
Behavior checklists
Critical incidents
Graphic rating scales