The Indus hospital

 The founder of The Indus Hospital, Dr Abdul Bari Khan

 served in the public sector hospitals for many years.
 During their time at government run hospitals they witnessed the plight of the poverty
stricken patients of Karachi
 It was at this time that they envisioned to make a multi-disciplinary tertiary care hospital.
 . The Indus Hospital was set up as a tertiary care and multi-disciplinary hospital with 150
beds in the area of Korangi. 
MISSION AND VISION

MISSION: VISION:
 To realize its vision The Indus Hospital will:
Excellence in health care for all, to please
 Focus on creating an excellence-driven, comprehensive,
compassionate, free of charge, replicable healthcare Allah Subhanahu Wa Ta’ala
system accessible to all.
 Be a non-profit entity, managed with the Islamic
concept of WAQF and funded through donations and
zakat.
 Adhere to ethical best practices in all aspects of its
operations,
while following shariah and the law of the land.
 Empower its employees for their spiritual and
professional growth.
 Enhance and build human capacities through quality
education and research.
Indus hospital values

 Responsibility to provide healthcare as the basic human right

 Excellence in quality of service delivery
 Indiscrimination in health delivery methods
 Dignity of patients and employees
 Teamwork in moving forward and achieving milestones
 Integrity in day to day activities
 Loyalty and commitment to self and the Indus Hospital’s cause
 Passion to serve, bring smiles and change lives
THE INDUS HOSPITAL’S INITIATIVES
TO FIGHT COVID-19
 Indus Health Network is supporting the Government right from the onset of Covid-19.
 Indus Health Network helped the Government of Sindh to set-up two quarantine hospitals
at Dumba Goth and Gadap Town.
 Under the Indus Hospital Laboratory & Blood Transfusion Services, we are conducting
Covid-19 tests of the patients coming to our facilities and also are supporting the
requirements of the Government of Sindh.
 At the Indus Hospital, Korangi Campus, Karachi, we have established a 26-bed facility
with a possibility of ventilator with each bed.
 Equipped the Emergency Department (as per WHO recommended protocols) at the Indus
Hospital.
 Running mass public awareness campaign through all our digital platforms
HEALTHCARE TECHNOLOGY
INNOVATIONS
 The Indus Hospital is not only a pioneer in terms of free healthcare provision but it is also
leading technologically.
  IT team worked really hard to set up the system and later on they helped other hospitals to
transform their medical record system into an EMR.
 One such example is Pakistan Army who has adopted the same model  in their Combined
Military Hospitals with the help of the Indus Hospital’s IT Team.
 The department currently has a strength of 70 people who are strategically placed in five
divisions: Software; Systems; Network Communication; Operations; and Support.
SWOT ANALYSIS
STRENGHTS:
 Gynecology department
 Nursing department
 Over 100 beds
 Medical and surgical specialists
 Expert medical staff
 24/7 ICU
Weaknesses:
 Lack of up to date technology for patient
data base.
 Low commitment of hospital policies
and regulations.
 Weak informal communication system.
 Defective medical recording system
SWOT ANALYSIS

Opportunities: Threats:
 Location of hospital serve large  Low chances of recovery from corporate
population. panel.
 Easy public transportation.  Nursing shortage.
 Well known hospital with good  Unpredictable law and order situation.
relationship.  competitors
 Ability to expand.
PEST Analysis of The Healthcare Industry

The healthcare industry depends on

legislation, changes in economic rates, and
technological advancements. Whenever we
see shifts in the government, people become
worried. They wonder: What will happen to
healthcare bills? Or the services they have
access to now. Will it be inaccessible
shortly.
PEST Analysis of The Healthcare Industry

Political Factors: Government Subsidies

 The healthcare industry is impacted by
many factors including, insurance
mandates, tax legislation changes, and
consumer protection.
 Government spending for healthcare can
be affected by tax policy changes.
 Governmental changes can affect the
public and the healthcare services 
PEST Analysis of The Healthcare Industry

 Economic Factors: Loss of Services

 Healthcare organizations will be affected
by many economic factors, especially
inflation, unemployment, and interest
rates.
 Any of these changes can change how
the public is able to spend their money,
impacting policy spending
 Companies who manufacture medical
devices won’t have many people able to
pay their rate if the unemployment rate
is increased.
PEST Analysis of The Healthcare Industry

 Social Factors: Changes in Beliefs

 Healthcare relies on understanding
the changes in demographics and public
values.
 If a healthcare professional or hospital
isn’t aware of these conditions while
they treat that public, it can cause
problems.
 Additionally, medical professionals need
to stay on their toes about new trends.
PEST Analysis of The Healthcare Industry

 Technological Factors:  We’re seeing changes in app

developments, allowing patients to get
 The healthcare industry is seeing
care faster than ever before.
positive changes in treatments because
of technological advancements.  More businesses are using apps to
connect doctors with patients right in
  Developments with medical devices
their homes. 
allow patients to receive better care.
 For example, hearing aid devices have
the tools to enhance performance,
providing crystal clear sound, less
background noise, and premium options
for a better hearing experience.
Massive Healthcare Management Problems
(and Solutions)
1. Rising Costs in Healthcare
 A 2017 survey of healthcare CEOs revealed that 57% believe one of their top 6 concerns
were spiraling costs and ways of bringing them under control.
 Staff inefficiency and unwillingness to prevent wastage was a major contributing factor to
cost overruns.
 The lack of transparency and inefficiency in the healthcare vertical means providers
themselves don’t know what to charge patients.
 A recent report in the Wall Street Journal uncovered that a hospital was charging $50,000
for knee replacement surgery that only cost it about $10,000.
Massive Healthcare Management Problems
(and Solutions)
 Solution:
 One is to eliminate paper records for patient files and shift to digital mediums.
 This cuts out costs related to physical file storage, paper procurement, printing, and the
like.
 Another cost-saving solution is to shift marketing budgets away from traditional mediums
like print and television, and instead, channel it towards cheaper, digital mediums.
 Due to the rising costs of healthcare, it’s a good idea to reevaluate retirement funding
strategies, as well as purchasing long-term care insurance
Massive Healthcare Management Problems
(and Solutions)
 2. Mounting Privacy Issues and Electronic Health Records(use of softwares):
 First and foremost is the cost of simply acquiring this software.
 EHR software doesn’t come cheap and adds on to the escalating cost of healthcare delivery
in the first place.
 Second, software acquisition is followed by training challenges as both physicians and
office staff must learn how to use it.
 Healthcare administration has traditionally been a very paper and process-heavy approach,
so training nurses and doctors to record information differently requires a change
management approach, too.
Massive Healthcare Management Problems
(and Solutions)
 Solution:
 One is to hire EHR consultants that have dealt with EHR or similar large-scale software
implementation projects.
 Another solution is to look towards the expertise of your board members. It’s possible that
some of them have experience in IT systems implementations in finance, manufacturing,
or other verticals.
How to Incorporate Lean Management in
Healthcare
 Uncovering value means truly understanding what customers need (which sometimes,
even they aren’t aware of) and delivering only on these needs.
 Creating value streams. The next principle involves mapping out the processes and
activities required to provide the customer with their end-value. Activities that are
redundant or otherwise unnecessary are considered ‘waste’ and must be eliminated from
the process.
 Creating flow. Once ‘waste’ has eliminated from the value stream, creating flow involves
following the process in a seamless and efficient manner.
Problems faced by Patients in Hospitals

 lack of facilities and security for doctors and illiteracy and poverty of patients.
 patients present with a wide range of illnesses
  lack of adequate preceding medical and medication records.
 However, research demonstrates that most doctors do not know how to treat their
subordinates in emergency situations
 Not only do they misbehave with their subordinates, but they also have the same attitude
towards the patients and their attendants.
5 Ways Hospital Administrators Can Improve
Patient-Centered Care
1. Make Sure Staff Members Understand their Roles
2. 2. Set Department-Wide and Hospital-Wide Goals
3. Reward the Champions.
4. Set Clear Guidelines
5. Work Closely with Patient