Introduction

•Radisson Shimla is a franchise hotel

owned by Mr. B.D.Khanna.
•Radisson Shimla comes under Carlson
group.
•Carlson group is one of the largest chain of
hotels in the world.
•Carlson group has various hotel like
Country inn, Crowne plaza, Park plaza,
Regent.
 Hotel overview
• The hotel is situated in the heaven of hills,
“Shimla”.

• 4 km away from railway station.

• 40 minutes away from the domestic airport.

• 10 minute walk from famous Mall Road.

Hotel over view
 General information
• It comes under the 5 star category .
• It is a 60 rooms property .
• Various categories of room with their
charges :-
– Deluxe Room :- Rs.9500 /
– Deluxe Suite :- Rs.13000 /-
– Executive Suites :- Rs.19500 /-
Food & beverage
service
 Food & beverages
outlets
• Café Valley View ( Restaurant )

• Good Wood Hall (Banquet)

• Pulse terrace (Bar)

• In Room Dinning
 Café valley view
• It’s a multi-cuisine restaurant.
• Café Valley View have 62 covers indoor
16 covers out door.
• On guest request alcoholic and non
alcoholic beverages are served.
• In Café Valley View guest can enjoy
beautiful valley scenario while enjoying
their meals.
 Good Wood Hall
• Good Wood Hall is the only banquet hall of
the hotel.

• Good Wood Hall can accommodate 120

guests at a time.

• Situated in ‘C’ block of the hotel.

 Pulse terrace bar
• Pulse terrace bar is situated in ‘B’ block.

• It’s an open terrace bar.

• It gives guests very exotic environment to

enjoy there drinks.
Pulse terrace bar
 INTRODUCTION
• House keeping means "keeping the
house in order in terms of cleanliness,
Hygiene and everything else that goes
along with this".

• The Role of this department is to maintain

Cleanliness of Lobby, Rooms, Restaurant
and Corridors etc.
 Housekeeping’s
Sections
• Desk control.

• Linen & Uniform room.

• Public Area.

• Laundry.
 Housekeeping desk
control
• Desk control is the nerve center of the
housekeeping department. The control
desk is located adjacent to the executive
housekeeper's room.
• It transfer the information and
communicate with various sections of HK
department as well as other departments.
• Handles calls and request of the guest.
 Uniform & linen
room
• Uniform & Linen room is very important
section of housekeeping department.
• All the uniforms and linen kept in this
room.
• Soiled linen and fresh linen stock are kept
as a record for the exchange and smooth
functioning of housekeeping department.
 Laundry
• Laundry plays a very important role in
housekeeping department.
• All the soiled linen, uniforms and guest
laundry are laundered in this department.
• All the stock taking and fresh linen out are
kept as record for the smooth functioning
of the department.
 FLOWER ROOM
• Flower are used extensively & there may be a
large arrangements of flowers in the
• Main Entrance,
• Lobby, Coffee Shop,
• Restaurants , Banquets
• Room, Suit, etc…..
• In other place there may be only one or two
arrangements & for the pleasant Atmosphere.
• On guest special request .
 introduction
• The front office department is the most
visible department of the hotel. 

• It gives first impression of the hotel.

• Earns maximum revenue through room

sales.
Front office department
• RESERVATION  
• RECEPTION 
• BELL DESK 
• BUSINESS CENTER 
• FRONT OFFICE CASHIER 
 introduction
• Kitchen department is the back bone
of the hotel.

• This handles all the guest orders.

• This department is responsible for

good quality of food. Skillful
personnel are hired for this particular
job.
 Main kitchen
• The main kitchen is planned in such a way
to have an easy accessibility to all the
service outlets and important areas. The
kitchen is divided into sections with skilled
employees working in it.
• Highly skilled staff are recruited in
the main kitchen.
• Main kitchen plays a very important
part in all the F & b outlets.
 Main kitchen sections
• Indian section
• Continental section
• Chinese section
• Bakery
• Pantry
• Tandoor
• Butchery
Thanking you