Computer Lab Best

Practices with
Keystone Courses
Develop a Computer Plan
Each school plan should address the following:
- Access to computer Lab
- Managing student login information
- Process for student login and logout
- Process for monitoring students in lab
- Local tech support
- Keystone tech support
Access To Computer Lab
• Schedule and time per week in lab
– Number of assessments and assignments
– Do students have written assignments to complete
or just tests and quizzes
• Use Dynamic Course Scheduler and demo
course to plan assessments/assignments per
lab session.
Managing Student Login Info

Option #1 –
Teacher retains all login information and logs
each student in.

Option #2 –
Each students logs in himself/herself
Process for Student Login/out

1. Make sure browser is entirely closed out from any

previous session before logging a student in.

2. Make sure teacher or student selects “logout” when

the session is complete.

**If a student does not log out completely, the next

student will open the former student’s account
unknowingly.
Monitor Students In Lab

– Assign seats as opposed to allowing students to

choose seating
– Monitor screens to ensure that student name on
Blackboard matches student at computer.
– Circulate throughout the lab
– Know what students are supposed to be doing
– If students have their own login information, make
sure it is not left out for others to see.
Local Tech Support

– Know who to call if there are hardware or internet

issues
– Have a plan if the individual computers or the lab
is not available
– Plan for additional time in lab if there are technical
issues
Keystone Technical Support
If Students have trouble logging in:
1. Ensure caps lock is not on
2. Verify username and password from master list
3. Close browser entirely, reopen, and try again
4. Clear browser cache and try again
5. Try a different browser/computer if possible
6. E-mail accounts@keystonehighschool.com with details
Other issues with student accounts or online content
• E-mail Keystone accounts@keystonehighschool.com with details.
Details include:
– Student Name/Keystone ID
– Complete description of issue with screen shots
– Browser used
– Solutions you tried
Common Issues and Solutions

Login Issues –
• Have master login/password list available
• Teacher log student in
Submission Issues -
Size of file – can be reduced by submitting in doc (or
docx) or pdf format
Type of file – recommended rtf or doc for written
assignments
Best Practices Overview

1. Regular access to computer lab

2. Local support available as needed
3. Maintain security of login and password info
4. Monitor lab carefully
5. Reach out to Keystone for help as needed