Professional Documents
Culture Documents
MARKETING MANAGEMENT
Chapter 1
Defining
Marketing
for the
21st Century
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© Copyright 2008 Pearson Education Canada
Profile: Canadian Marketing Excellence
KRAFT CANADA INC.
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© Copyright 2008 Pearson Education Canada
Profile: Canadian Marketing Excellence
KRAFT CANADA INC.
Kraft’s Strategy:
• “Family. Food. Simple.”
The Results:
• Kraft is now on the Marketing Magazine’s annual top ten list of “Marketers
that Mattered.”
• Customer satisfaction is high, with thousands calling its 1-800 helpline for
cooking tips
• Kraft’s What’s Cooking magazine is the largest
circulating magazine in Canada
• Kraft also partnered with Food TV and created the
number one cooking show in Quebec
• By combining marketing insight and leading edge
technologies, Kraft has developed unmatched
consumer relationships
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© Copyright 2008 Pearson Education Canada
What Is Marketing?
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© Copyright 2008 Pearson Education Canada
What Is Marketing Management?
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© Copyright 2008 Pearson Education Canada
The Importance of Marketing
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© Copyright 2008 Pearson Education Canada
Big Rock Brewery
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© Copyright 2008 Pearson Education Canada
Selling Is Only the Tip of the Iceberg
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© Copyright 2008 Pearson Education Canada
For an Exchange to Occur…..
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© Copyright 2008 Pearson Education Canada
Are Both Forms of Exchange?
Transactions Transfers
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© Copyright 2008 Pearson Education Canada
What Is Marketed?
Goods
Goods 87% of Canadian Exports (2005)
Services
Services 69% of Canadian GDP (2005)
Events
Events and
and experiences
experiences
Persons
Persons
Places
Places and
and properties
properties
Organizations
Organizations
Information
Information
Ideas
Ideas
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© Copyright 2008 Pearson Education Canada
Figure 1.1 A Simple Marketing System
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© Copyright 2008 Pearson Education Canada
Company Orientations
Production Product
Selling Marketing
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© Copyright 2008 Pearson Education Canada
Figure 1.2 Holistic Marketing Dimensions
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Figure 1.3 The Four P Components
of the Marketing Mix
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© Copyright 2008 Pearson Education Canada
Key Themes of Integrated Marketing
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© Copyright 2008 Pearson Education Canada
Marketing Mix and the Customer
Four Ps Four Cs
• Product • Customer solution
• Price • Customer cost
• Place • Convenience
• Promotion • Communication
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© Copyright 2008 Pearson Education Canada
Figure 1.4 Marketing-Mix Strategy
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© Copyright 2008 Pearson Education Canada
Internal Marketing
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© Copyright 2008 Pearson Education Canada
Societal Marketing Concept
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© Copyright 2008 Pearson Education Canada
Fundamental Marketing Concepts
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© Copyright 2008 Pearson Education Canada
I Want It, I Need It...
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© Copyright 2008 Pearson Education Canada
Figure 1.5 Factors Influencing
Marketing Strategy
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© Copyright 2008 Pearson Education Canada
Marketing Management Tasks
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© Copyright 2008 Pearson Education Canada
For Discussion
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© Copyright 2008 Pearson Education Canada