BAM with

199
Ma’am Rubs
QUIZ #1
PART I. True or False

☞ Operation managers are not responsible for promoting

goods/services. It is the marketing functional area that is
responsible for assessing consumer wants and needs and
selling and promoting the organization’s goods or services.

☞ Operations, marketing, and finance are naturally

dependent upon one another.

☞ There are very few pure goods or pure services, so most

companies sell product packages which combine goods
and services. Therefore, most production systems involve a
blend of goods and services.
PART I. True or False

☞ Models are useful, but their use does not guarantee the
best decisions.

☞ Operations are also relevant to non-profit organizations

such as hospitals, and police & fire departments.
PART I. True or False

☞ Operations and sales are the two line functions in a

business organization. All other functions including
accounting, finance, IT, and human resources exist to
support these two line functions.
PART I. True or False

☞ Ethics issues are touching on all areas of management,

including operations.
PART I. True or False
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART II. Multiple Choice
PART III. Case. Read the case and answer the following questions.
PART III. Case. Read the case and answer the following questions.
Suggested Answers only.

☞ Responsibility, possibly security, fringe benefits, regularity of work

hours, cannot pass the buck to someone else, decision-making, etc.

☞ Responsibility, financial investment, work load, hiring of more

employees, possibility of greater government regulation, personnel
problems tend to increase and a general increase in all administrative
work.
PART III. Case. Read the case and answer the following questions.

☞ Risk involved in starting a new type of business using new technology and
making it successful, learning curve involved in the area of e-commerce,
additional workload, hiring of more employees in the area of Web design,
computer programmers, etc.

☞ Weather, worker absences due to illness, vacations, extra requests from

customers, new customers, and lost customers.
PART III. Case. Read the case and answer the following questions.

☞ Use hand tools instead of power tools, and recycle grass clippings. Factors to
take into account include cost savings, quality, risk of injury, job completion
times, training, reduction in pollution (air and noise), and energy savings.
 Thank you.
Aral mabuti. God
bless.
Ma’am Rubs Ramos