CHAR6020 - CB: Kewarganegaraan

Week 6
Diversity and Social Conflict
 What is diversity?
• According to R. Roosevelt Thomas Jr., president of
the American Institute for Managing Diversity,
diversity is “dealing with the collective mixture of
difference and similarities along a given
dimension……(it) extends to age, personal and
corporate background, education, function, and
personality.

• It includes lifestyle, sexual orientation, geographic

origin, tenure with an organization, physical and
mental disability, exempt or nonexempt status, and
management or non management
 Dimensions of
Indonesia diversity
• Religion
• Ethnicity (local culture & language)
• Race
• Gender
• Indonesia composed of 16.055 island
 Barriers to
accepting diversity
• Prejudice
• Ethnocentrism
• Stereotypes
• Blaming the victim
• Discrimination
• Harassment
• Sexual harassment
• Backlash
Conflict
 Definition
• What is Conflict

• Conflict is any situation in which there

are incompatible goals, cognitions, or
emotions within or between individuals
or groups that lead to opposing needs,
wishes, ideas, interests, or people.
• Conflict is a normal part of life. In every
organization, family, relationship, and
community, there are conflicts of idea,
values, thought, and actions.
Conflict is a given
 Two types of
Conflict
1. Positive Conflict
– Positive conflict is functional and
supports or benefits the
organizations of person’s main
objective. Conflict is viewed as
positive when it result in;
– Increased involvement, increased
cohesion, increased innovation
and creativity, positive personal
growth and change, clarification
of key issues, values clarification
 Two types of
Conflict
2. Negative conflict
• Negative conflict is dysfunctional
and hinders the organization’s or
the person’s performance or ability
to attain goals or objectives. Conflict
is viewed as negative when it
results in;
• Unresolved anger, personal
clashes, low self-esteem or self-
confidence, unclear or opposing
views on who is or should be
responsible for what, problem of
efficiency and unfinished business
 Conflict Management
Strategies

• Avoiding
• Accommodating
• Compromising
• Competing
• Collaborating
 Diversity Training
• Self-awareness of personal
prejudices and stereotypes
• Individual differences and how
they develop
• Valuing difference
• Maximizing each person’s
strength and capabilities to the
advantages of the organizing
• Understanding and reducing
discrimination
• Legal guideline for dealing with
issues such as sexual
harassment
• Cross-training and cross-
functional team training
 References

• Modul CB: Kewarganegaraan