Professional Documents
Culture Documents
Hotel Management
Hospitality Services
Responsibilities
The engineering department is
responsible for the physical facilities of
the hotel. Their job is to keep the facility
in top condition for safety, guest
satisfaction and profitability.
Curb Appeal
The facility must be maintained and
nurtured just like the people inside!
Curb appeal is the visual attractiveness
of a building as seen from the street,
a/k/a the Silent Salesperson!
Curb Appeal
It is what often draws a guest into the
property. Once inside the furnishings and
amenities invite them to stay.
Tasks of Engineering
The tasks of this department include:
preventive maintenance
repairs
deep cleaning
groundskeeping
capital improvements
resource management
emergency preparedness
Maintenance vs. Repair
Maintenance is the repair and
upkeep of the internal and external
hotel structure and equipment.
Repairs can be costly, routine
maintenance can prevent and delay
repairs.
Deep Cleaning
Deep cleaning involves extra time and
equipment. It is usually done every 3
months in guest rooms and public areas.
Housekeeping and Engineering depts.
work together to schedule and
accomplish deep cleaning tasks.
Deep Cleaning Equipment
Groundskeeping
Groundskeeping is the maintenance
and upkeep of the facility grounds and
landscape.
Capital Improvements