Chapter 1

Overview and History of

Organizational
Behavior

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com.
 Learning Outcomes (1 of 2)

After completing this chapter, the student should

understand:

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
The definition of organizational behavior.
The major challenges facing today’s and
tomorrow’s health care organizations and health
care managers.
 Learning Outcomes (2 of 2)

The importance of the Hawthorne Studies to the study

of organizational behavior.

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
The importance of McGregor’s Theory X and Theory
Y to the study of organizational behavior.
The difference between organizational behavioral (OB),
organization theory (OT), organizational development
(OD), and human resources management (HRM).
 What Is Organizational Behavior (OB)?

OB is the study of individual

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
and group dynamics within an
organization setting. Focus/Task Group

Individual Organization or
Branch of
Organization or
organization
Organization
Branch
 The Goals of OB (1 of 2)

 “Why”: OB attempts to explain why individuals

and groups behave the way they do within the

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
organizational setting.
 OB tries to predict how individuals and groups
will behave based on internal and external
factors.
 The Goals of OB (2 of 2)

 OB provides managers with tools to assist in the

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
management of individuals’ and groups’
behaviors, so they willingly put forth their best
effort to accomplish organizational goals.

Photo by NESA by Makers on Unsplash

 Why Is OB Important to Health Care Managers?

 Different mix of health-related occupations

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
 Service-related intensity of the industry
 Changing demographics of patients and the health care
workforce
 Interrelating forces shaping tomorrow’s health care
organizations
History of OB

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
McGregor’s
Hawthorne
“Taylorism” Theory X and
Studies
Theory Y

●
The traditional
●
The Beginning of ●
Early leadership
the Human theories that have
or classical
relations/behavio informed modern
management ral management day thinking
approach movement about leadership
 Related Fields of OB

 Organization Theory (OT)

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
 Organizational Development (OD)
 Human Resources Management (HRM)
Important Course Topics (1 of 2)

Topics we will discuss throughout the course:

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
Perceptions
Communica
and Diversity Motivation Leadership
tion
Attitudes
Important Course Topics (2 of 2)

Topics we will discuss throughout the course:

Copyright © 2021 by Jones & Bartlett Learning, LLC an Ascend Learning Company. www.jblearning.com
Stress and Teams and Managing
Group Working in
conflict team- organizatio
dynamics groups
management building nal change