Module 3:

Configuration Management

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Objectives
After completing this lesson, you will
understand:
Definition of Configuration Management
Configuration Management workflow
The purpose of the Configuration
Management SMF
System Center Service Manager CMDB
System Center Configuration Manager
Integration
System Center Operations Manager
Integration
How Service MAP can give input to CMDB
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Configuration Management ITIL
Service Asset and Configuration Management – a
process to provide a logical model of the IT
infrastructure by correlating IT services and
physical and logical components needed to
deliver these services.
A Configuration Item (CI) is a component of the
infrastructure that is under control of
Configuration Management.
The management of Configuration Items is
performed using a Configuration Management
Database (CMDB)
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Configuration Management workflow

Plan for Configuration Management databases

and activities
Identify Configuration Items
Control Configuration Item information
ITIL
Perform status accounting
Perform verification and audit of Configuration
Management databases
Provide management information about
Configuration Management quality and
operations
Plan
Plan CMDB
CMDB Status
Status Verification
Verification Management
Management
Identify
Identify CI
CI Control
Control CI
CI
and activities
and activities Accounting
Accounting &
& Audit
Audit Information
Information

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What Does Configuration Give You?
A clear picture of what you have in your
production environment at any point in
time, so you can make more informed
decisions about proposed changes
A clear picture of what changes were
recently made so you can troubleshoot
more easily and effectively when something
goes wrong

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 Service Manager CMDB
Knowledge-driven configuration
management database (CMDB) for storing
IT service management information
CMDB Data
Uses common model for defining objects
and their relationships
• Shared schema with OpsMgr KB
• IT assets and services are represented as
Configuration Items (CIs)
• Incidents, change requests, and problems are
represented as Work Items (WIs) Work Item
• History is tracked for each CI or WI
• Connectors sync data with external systems Config Items
• ConfigMgr, OpsMgr, Active Directory connectors
• Merge data from multiple sources into same items
• .CSV import tool

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Service Map
To define what you need in your CMDB, the
Service Map is an efficient tool

It gives you a baseline and a foundation to

decide the level of CI information and
dependencies across an IT-Service

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Example Service Map: Messaging
Defining dependencies that impact availability
 Antivirus
Develop OLAs with
 Microsoft® Exchange Server 2007 the owners of key
 Windows Server® 2003 Enterprise services.
Applications Edition
 Active
 And so on Directory®
 Domain Name
System
 Dell xxxx  Network
Services
 HP yyyy  And so on
 Other zzzz Develop SLAs with key
E-mail Hardware
customers.

 Client access  CEO

 Mailbox  Management
 Public folder  Hosted
Settings  And so on  Everyone else
Customers
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11
Configuration Management in
Service Manager

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Configuration Management in
Service Manager

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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not

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