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Service Manager 2010

Learning Plan for IT Implementers

Product Overview
System Center Service Manager 2010 Datasheet Document Download
System Center Service Manager Overview Recorded webcast, Jun 2009 (1 hr) Webcast link
Using Service Manager to Enhance the Capabilities of the System Center Solutions Recorded webcast, Oct 2009 (1 hr) Webcast link
Orchestrating People, Process and Technology White paper Download
Efficient and Responsive Support for End-users White paper Download
Driving Efficiency and Reliability in the Datacenter White paper Download

Process Foundation
Proactive IT Management with the Microsoft Operations Framework and the IT Recorded webcast, Mar 2009 (1 hr) Webcast link
Infrastructure Library
Navigating the ITIL IT Life Cycle (Part 1 of 5): Service Strategy Phase Recorded webcast, Dec 2009 (1 hr) Webcast link
Navigating the ITIL IT Life Cycle (Part 2 of 5): The Service Design Phase Recorded webcast, Jan 2010 (1 hr) Webcast link
Navigating the ITIL IT Life Cycle (Part 3 of 5): The Service Transition Phase Recorded webcast, Mar 2010 (1 hr) Webcast link
Navigating the ITIL IT Life Cycle (Part 4 of 5): The Service Operation Phase Recorded webcast, Apr 2010 (1 hr) Webcast link
Microsoft Operations Framework 4.0 Foundation Certification Course Classroom training (2 days) Access here

Using Service Manager

Automating MOF and ITIL
First Look at System Center Service Manager 2010: Automating MOF and ITIL Webcast, May 2010 (1 hr) Webcast link
Efficient and Response Support for End Users White paper Download
System Center Service Manager 2010 Incident and Change Management TechNet Virtual Lab, May 2010 Access here
Compliance and Risk Management
Automating and Simplifying Compliance and Risk with System Center Webcast, June 2010 (1 hr) Release June 2010
Managing Compliance and Risk with System Center Service Manager 2010 Demo video (6 mins) Video link
Asset Management
The Benefits of Combined IT Service Management and Asset Management White paper (Provance) Download
System Center Service Manager Self-Service Portal
Overview of the Self-Service Portal Demo video (6 mins) Video link
How to Create a Request in the Self-Service Portal Demo video (6 mins) Video link
Looking at Requests from the IT/Analyst Perspective Demo video (6 mins) Video link
How to Import Packages from Configuration Manager to Service Manager Demo video (6 mins) Video link
Creating the Software Catalog for Self-Service Deployment Demo video (6 mins) Video link
Self-Service Provisioning Demo video (6 mins) Video link
Summary of the Self-Service Portal Demo video (6 mins) Video link

Service Manager Planning, Deployment, Configuration

Architecture and Implementation
Implementation, Architecture and Administration of a Service Manager Webcast, May 2010 (1 hr) Webcast link
Deployment
System Center Service Manager 2010 Setup and Deployment TechNet Virtual Lab, May 2010 Access here
Planning, Deploying and Managing System Center Service Manager 2010 MSL Classroom training (4 days) Release June 2010
Integration with Other System Center Products
Service Manager 2010: Operations Manager Integration and Service Maps Demo video (6 mins) Video link
Integration of System Center Service Manager 2010 with Other System Center TechNet Virtual Lab, May 2010 Access here
Products
How System Center Service Manager 2010 integrates with System Center Webcast, May 2010 (1 hr) Webcast link
Data Warehouse and Reporting
System Center Service Manager 2010 Data Warehouse and Reporting TechNet Virtual Lab, May 2010 Access here
Extending and Customizing Service Manager
Extending and Customizing Service Manager 2010 Webcast, May 2010 (1 hr) Webcast link
How do I create a custom workflow in Service Manager? Demo video Video link
Extending and Customizing Service Manager 2010 TechNet Virtual Lab, May 2010 Access here
Extending and Customizing Service Manager 2010 MSL Classroom training (1 day) Release July 2010

Document owner: Aurora Santiago (asantiag@microsoft.com)

Last updated: 5/7/2010
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Jun 3 2011 9:35PM

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Licensed Content is licensed “as-is.” Microsoft does not support this Licensed Content in any way and Microsoft gives no
express warranties, guarantees or conditions. Please report any unauthorized use of this content to piracy@microsoft.com or by
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Online Resources
System Center Service Manager website on Microsoft.com Click here
System Center Service Manager homepage on TechNet Click here
System Center Service Manager Product Team Blog Click here
System Center Service Manager Forum Click here

Document owner: Aurora Santiago (asantiag@microsoft.com)

Last updated: 5/7/2010
Page 2 of 2

Jun 3 2011 9:35PM

Warning: This is Intelligent Training De Colombia's unique copy. It is illegal to reprint, redistribute, or resell this content. The
Licensed Content is licensed “as-is.” Microsoft does not support this Licensed Content in any way and Microsoft gives no
express warranties, guarantees or conditions. Please report any unauthorized use of this content to piracy@microsoft.com or by