Phases of Process Lifecycle

Design
Business analysts review current business rules, interview the various stakeholders, and discuss
desired outcomes with management. The goal of the process design stage is to gain an
understanding of the business rules and ensure if the results are in alignment with the
organizational goals.
 Model
Modeling refers to identifying, defining, and making a representation of new processes to support
the current business rules for various stakeholders.
Execute
Execute the business process by testing it live with a small group of users first and then open it up
to all users. In the case of automated workflows, artificially throttle the process to minimize errors.
Monitor
Establish Key Performance Indicators (KPIs) and track metrics against them using reports or
dashboards. It’s essential to focus on the macro or micro indicators – an entire process vs. process
segments.
Optimize
With an effective reporting system in place, an organization can effectively steer operations toward
optimization or process improvement. Business Process Optimization (BPO) is the redesign of the
business processes to streamline and improve process efficiency and strengthen the alignment of
individual business processes with a comprehensive strategy.
The DEMIC process
• Define the problem, improvement activity, opportunity for improvement, the project goals, and
customer (internal and external) requirements.

• Measure process performance.

• Analyze the process to determine root causes of variation and poor performance (defects).

• Improve process performance by addressing and eliminating the root causes.

• Control the improved process and future process performance.