Steps Followed in Implementing the Approach:

1. Our team became thoroughly familiar with BSC.

2. Chairman and president familiarized themselves early on with the
concepts of balancing scorecards.
3. Explained the vision, plan to the senior team consisting of seven
senior vice-presidents.
4. Supplied each member of the senior team summary notes of our
meetings and other suggestions.
5. Director had already been using the approach to some degree and
had become an advocate for the process.