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HOW TO USE

SPEECH COMMUNICATION EFFECTIVELY


IN COORDINATING WORK ACTIVITIES

Concrete Courteous Consistency


CONCRETE

• Have a clear picture of what you’re trying to tell them


• Have suitable data that backs it up
• Supported by factual material: data and figures
COURTEOUS

• Make the other person respectful


• Honest, respectful, open and polite
• Offensive words can put off people
CONSISTENCY

• Shouldn’t leave your team confused


• Communicate in the least possible words
• Have the consistency of tone, voice, and content
• Use short sentences and short words

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