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  • 2016 - 2017 - June 2018 - Quality Complaint PT Haengsung Audit LG

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    Hery Youchi Hiruma
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    The document summarizes customer complaints from January 2016 to December 2018. It shows the number of complaints categorized by type and month. The most common type was for defective products (DS). In January 2018 there were 8 complaints of this type. The document also describes a specific problem from a customer in January 2018 regarding mixing of black and white marked products. It provides details on the defect, lot quantity, and improvements made to add clearer identification labels.

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    2016_2017_June 2018_Quality Complaint PT Haengsung audit LG

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    The document summarizes customer complaints from January 2016 to December 2018. It shows the number of complaints categorized by type and month. The most common type was for defective products (DS). In January 2018 there were 8 complaints of this type. The document also describes a specific problem from a customer in January 2018 regarding mixing of black and white marked products. It provides details on the defect, lot quantity, and improvements made to add clearer identification labels.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    18 views1 page

    2016 - 2017 - June 2018 - Quality Complaint PT Haengsung Audit LG

    Uploaded by

    Hery Youchi Hiruma
    The document summarizes customer complaints from January 2016 to December 2018. It shows the number of complaints categorized by type and month. The most common type was for defective products (DS). In January 2018 there were 8 complaints of this type. The document also describes a specific problem from a customer in January 2018 regarding mixing of black and white marked products. It provides details on the defect, lot quantity, and improvements made to add clearer identification labels.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    1.

    Quality External
    Trend Customer Complain Based On Issue
    Type Jan ‘16 Feb ‘16 Mar ‘16 Apr ‘16 May ‘16 Jun ‘16 Jul ‘16 Aug ‘16 Sep ‘16 Oct ‘16 Nov ‘16 Dec ‘16 Total
    SS 1
    15
    DS 1 1 1 4 2 3 2
    Type Jan ‘17 Feb ‘17 Mar ‘17 Apr ‘17 May ‘17 Jun ‘17 Jul ‘17 Aug ‘17 Sep ‘17 Oct ‘17 Nov ‘17 Dec ‘17 Total
    SS 1
    15
    DS 3 1 2 1 1 1 5
    Type Jan ‘18 Feb ‘18 Mar ‘18 Apr ‘18 May ‘18 Jun ‘18 Jul ‘18 Aug ‘18 Sep ‘18 Oct ‘18 Nov ‘18 Dec ‘18 Total
    SS 1
    29
    DS 8 3 6 4 4 3

     Customer : PT. HAENGSUNG Improvement Point


     Date : 24 January 2018
    Before After
     Problem : Mixing ( Marking White & Marking Black )
    Giving Identity on top of
     Defect : 25 ea BOX, To Facilitate
    Warehouse Operator.

     Lot Qty : 400 ea

    Marking Black Marking White Identity Area is not clear


    because it is damaged
    and under the pallet, So
    that the warehouse
    operators do not see
    clearly the stock area Given label NG
    running change and information for stock
    normal. that can not be used

    Fast Execution !!! PT. Dawee Electronic Indonesia

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