Setup and Maintenance for HP

Desktops and Mobility

September 2016

1 Setup and Maintenance for HP Desktops and Mobility September 2016

 Goal and objectives
Goal
Setup and maintenance are key tasks that the customer must perform to set up their operating system, connect to a
network, and keep abreast of Microsoft and firmware updates. It these tasks are not performed correctly or at all,
this can cause issues.
Objectives
• List the steps for initially setting up a computer.
• Identify the purpose and limitations of RAID as applicable to consumer notebooks.
• Locate and launch updates.
• Identify the proper physical maintenance techniques and recommendations for notebook use.
• Compare the outcome of recovering the HP image to driver rollback and reinstalling factory installed software.

3 Setup and Maintenance for HP Desktops and Mobility September 2016

 Agenda
• Initial setup
• RAID
• Updates
• Maintenance (keeping clean, and so on)
• Types of recovery
– Restoring the BIOS image
– Restoring the notebook to factory defaults

4 Setup and Maintenance for HP Desktops and Mobility September 2016

 Initial setup

5 Setup and Maintenance for HP Desktops and Mobility September 2016

 Initial setup
What’s in the box - notebook

• Notebook
• AC adapter
• Battery (if not separate) Notebook
• RJ45 or USB cables on some models AC power adapter
• Country kit
• Drop-in-the-box (DIB) CDS/DVDS in
some countries

Battery (if separate)

DVD/CDs (if applicable) Country kit

6 Setup and Maintenance for HP Desktops and Mobility September 2016

 Initial setup
What’s in the box - desktop

• Desktop
• Power cord – country specific DVD/CDs (if applicable)
• Country kit
• Drop-in-the-box (DIB) CDS/DVDS- in
some countries
AC power cord –country specific

Mouse and keyboard

Country kit Desktop tower or All-in-One

7 Setup and Maintenance for HP Desktops and Mobility September 2016

 1
Initial setup
Making connections - notebook

4 2

1. Install battery (if applicable) 3

2. Connect to power out of the box

to charge the battery
3. Connect the Ethernet cable from Always connect to
the device, then to
the notebook to the network (if power…
applicable)
4. Verify hardware
8 Setup and Maintenance for HP Desktops and Mobility September 2016
 Initial setup
Making connections - desktop

• Each desktop includes: Types of connectors

– Power connector
– Ports for connecting a audio
– USB ports for connecting the keyboard and
mouse (if not wireless)
– Ethernet for a wired network connection

– At least one port for the Display: VGA, HDMI,

or DisplayPort

9 Setup and Maintenance for HP Desktops and Mobility September 2016

 Initial setup
Windows 8.1 OOBE

• Loads when notebook is powered on for the first time

• Steps through the process of customizing the Windows
installation and initializing the HP tools
– License terms
– Region and Language
– Personalize
– Get Online
– Settings
– Your account
• Account
– Does not have to be Microsoft account
– Can be existing email account
– Can be skipped

10 Setup and Maintenance for HP Desktops and Mobility September 2016

 Initial setup
Microsoft account

• Skipping the Windows 8.1 Add or Create Account

– Click Create Account
– Click the link to sign in without a Microsoft account
• Lets you create a local account

• Benefits of the Microsoft account

– Synchronize Windows 8.1 settings and data
– Download Windows 8.1 apps from the Windows Store,
similar to Google Play
• Run in full-screen
• Some apps only run with Microsoft account: Calendar, Mail,
and People

11 Setup and Maintenance for HP Desktops and Mobility September 2016

 Initial setup
HP Tools

• HP Support Assistant
• HP Utility Center
• Recovery Partition
– Replaces DIB recovery media
– Separate partition—usually D:
– Only administrators are allowed to delete
• HP CoolSense
– Adjusts performance and fan settings to keep surface temperature at
acceptable levels
– On by default
• HP Beats Audio (depends on model)
– Set up equalizer and save profiles for sound

12 Setup and Maintenance for HP Desktops and Mobility September 2016

 Initial setup
HP Chromebook OOBE

• Ships with battery set to shipping mode

• Must connect to AC before powering on to charge the battery
• Options:
– Create a Google account
– Use existing
– Skip and log on as guest—No customization
• Connect to wireless after desktop appears

13 Setup and Maintenance for HP Desktops and Mobility September 2016

 RAID

14 Setup and Maintenance for HP Desktops and Mobility September 2016

 RAID
• New to notebook users
• Usually only available to desktops or workstations
• Definition
• Setup
• Recovery

15 Setup and Maintenance for HP Desktops and Mobility September 2016

 RAID
Definition

• Treats multiple drives as one contiguous drive (or RAID array)

• HP now offers RAID 0 and RAID 1 to notebook users

DISK 1 DISK 2

16 Setup and Maintenance for HP Desktops and Mobility September 2016

 RAID
RAID levels

• RAID levels = different implementations

RAID level Description
RAID 0 stripes, or distributes, data across both drives. This allows data, especially large
files, to be read faster because data is read simultaneously from both drives. However,
RAID 0 offers no fault tolerance; which means that the entire array fails if one drive
fails.
RAID 1 copies, or mirrors, identical data on two HDDs. If one HDD fails, RAID 1
allows data to be recovered from the other HDD.
Intel Rapid Recovery Technology A feature of Intel Matrix Storage Manager software. IRRT enhances RAID 1
functionality with several features that make it easier for users to mirror data to a
designated recovery drive.

17 Setup and Maintenance for HP Desktops and Mobility September 2016

 RAID
RAID mode applications

• RAID 0 benefits: This striped array improves Applications:

read/write performance and gives you additional
storage space. Image editing
Video production
• RAID 0 speeds up the performance, especially Pre-press applications
on SSDs
• RAID 1 benefits: Fault tolerance and data
protection.
Applications:
• Use IRRT to:
Accounting
– Determine policies for RAID 1 Payroll
– Determine whether to switch automatically to a Financial
“good” drive if one of the drives fails
– Break the array

18 Setup and Maintenance for HP Desktops and Mobility September 2016

 RAID
Setup

Enable in system BIOS Set up Console Mode—Intel Matrix Storage Console

19 Setup and Maintenance for HP Desktops and Mobility September 2016

 RAID
Recovery

• Only possible on a RAID 1 array

• Use IRRT to set up recovery methods

20 Setup and Maintenance for HP Desktops and Mobility September 2016

 Updates

21 Setup and Maintenance for HP Desktops and Mobility September 2016

 Updates
• Drivers
• BIOS
• App updates
• Windows updates
• Google Chrome updates

22 Setup and Maintenance for HP Desktops and Mobility September 2016

 Recommended

Updates
Drivers

• Updated with Windows update

• Updated from softpacks on HP website
• Updated manually with Device Manager

23 Setup and Maintenance for HP Desktops and Mobility September 2016

 Updates
DEMO

• Look for an update on hp.com for a particular

model

24 Setup and Maintenance for HP Desktops and Mobility September 2016

 Updates
Updating BIOS

• Download and apply from HP support website

25 Setup and Maintenance for HP Desktops and Mobility September 2016

 Updates
Rolling back a BIOS update

• Restores the original BIOS image

1. Power down the notebook
2. Hold down the Windows and B key, and press the
power-on button for 2 or 3 seconds
3. Release the power button key and continue holding down
Windows+B
4. Listen for beeping sounds
5. BIOS recovery starts automatically
• Not the same as HP Recovery Manager

http://support.hp.com/us-en/document/c02693833

26 Setup and Maintenance for HP Desktops and Mobility September 2016

 Updates
Windows

• Use the Windows Update utility to download

and install Windows updates
• Windows 7 and Windows 8 updates and service
packs can be scheduled manually from Control
Panel
• By default, Windows 7 and Windows 8.1
updates occur automatically
• Windows 10 updates occur automatically
• In the future, Windows 10 service packs might
be referred to as builds

27 Setup and Maintenance for HP Desktops and Mobility September 2016

 Updates
Windows Update utility

• Available from Control Panel

• Set to download and install updates
automatically by default

28 Setup and Maintenance for HP Desktops and Mobility September 2016

 Customer calls • What do you advise?
Windows update not working.. .Keeps
Patience—If a few weeks have elapsed
spinning and spinning…
without running Windows Update, it can take
an hour to compile and present for installation

A clean boot

Windows Update Fixit Tool

http://support.microsoft.com/kb/971058/en-us

Enter commands to use Deployment Image Servicing

and Management (DISM) tool

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

29 Setup and Maintenance for HP Desktops and Mobility September 2016

 Troubleshooting Disable
Services
A clean boot

Launch msconfig

Disable
Startup tasks

Requires Administrator login

Reboot
From https://support.microsoft.com/en-au/kb/929135

30 Setup and Maintenance for HP Desktops and Mobility September 2016

 Updates
Google Chrome

• Updates automatically
• Provides message in status area

31 Setup and Maintenance for HP Desktops and Mobility September 2016

 Maintenance using HP Recovery
Manager

32 Setup and Maintenance for HP Desktops and Mobility September 2016

 Maintenance using HP Recovery Manager
Overview
Reinstall original Take proactive Perform
drivers or measures maintenance tasks
applications

33 Setup and Maintenance for HP Desktops and Mobility September 2016

 Maintenance using HP Recovery Manager
Reinstall original applications or drivers

• Select all or a single

application or driver
• The reinstall launches and
prompts for a restart after
it completes

34 Setup and Maintenance for HP Desktops and Mobility September 2016

 Maintenance using HP Recovery Manager
Creating recovery media

• Restores to original software

• Any software that was
installed later is removed when
you perform an HP recovery
• To save all the software on
your computer at any given
point in time, use Windows 8
to create a system "image"

35 Setup and Maintenance for HP Desktops and Mobility September 2016

 Maintenance using HP Recovery Manager
Windows tools

• Windows tools provided:

– System Restore
– File History

36 Setup and Maintenance for HP Desktops and Mobility September 2016

 Backing up files and settings
Methods

• Back up using HP Recovery Manager

• Back up using Windows File History (Windows
8.1 and Windows 10)

• In Advanced Settings, choose how often you

want to save the copies of your files and how
long you want to keep the saved versions

37 Setup and Maintenance for HP Desktops and Mobility September 2016

 HP Recovery Manager
Maintenance

• Check system
image and recovery
partitions
• Remove recovery
partition

HP recommends creating
recovery media before deleting
the partition.

38 Setup and Maintenance for HP Desktops and Mobility September 2016

 Care and maintenance

39 Setup and Maintenance for HP Desktops and Mobility September 2016

 Care and maintenance
Environmental considerations for notebooks

• Electric—Use in accordance with marked electrical 2

ratings and product usage instructions Keep clear
• Slots and opening should never be blocked or covered
1
• Operate in cool and dry environment
• Locate in area with adequate ventilation
1
• Use on supported surface
2 1
• Do not set power adapter on (possibly) flammable
surface
3

40 Setup and Maintenance for HP Desktops and Mobility September 2016

 Care and maintenance
Cleaning

• Do not spray liquids on the notebook or All-in-

One display, or keyboard
• Liquids and household solvents can
permanently damage the computer’s finish and
interior components
• Clean touchpad with a damp cloth
• Clean display with lint free cloth and anti-static
cleaner

41 Setup and Maintenance for HP Desktops and Mobility September 2016

 Care and maintenance Search for HP Documentation
Locating documentation

• Available online from the HP support website

• Available on the notebook

42 Setup and Maintenance for HP Desktops and Mobility September 2016

 Key takeaways

43 Setup and Maintenance for HP Desktops and Mobility September 2016

 Key takeaways
• Initial setup for consumer notebooks or desktops is streamlined—Entering user account information is the most
complex step
• Keeping current with updates is a proactive measure to keep the notebook up and running
• Updating the BIOS is usually a method of fixing more severe notebook issues
• Backing up files is a best practice before performing any updates or if the notebook is experiencing issues

44 Setup and Maintenance for HP Desktops and Mobility September 2016

 Customer calls
Needs to return their computer to place of purchase

• What would you advise?

45 Setup and Maintenance for HP Desktops and Mobility September 2016