Professional Documents
Culture Documents
Marketing
Kotler and Armstrong
Chapter 3:
The Company
In designing marketing plans, marketing management takes
other company groups into account.
• Top management
• Finance
• R&D
• Purchasing
• Operations
• Accounting
3-6
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The Microenvironment
Suppliers
• Marketing intermediaries
are firms that help the
company to promote,
sell, and distribute its
goods to final buyers.
Marketing Intermediaries
Physical
Resellers distribution
firms
Marketing
Financial
services
intermediaries
agencies
3-10
Copyright © 2016 Pearson Education, Inc.
The Microenvironment
Publics
• Any group that has an actual or potential interest in or
impact on an organization’s ability to achieve its objectives:
• Financial publics
• Media publics
• Government publics
• Citizen-action publics
• Local publics
• General public
• Internal publics
• Consumer markets
• Business markets
• Government markets
• International markets
3-14
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The Macroenvironment
Demographic Environment
• Baby Boomers - born 1946 to 1964
• Generation X - born between 1965 and 1976
• Millennials- born between 1977 and 2000
• Generation Z – born after 2000
3-15
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The Company’s Macroenvironment
Demographic Environment
3-16
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The Company’s Macroenvironment
Economic Environment
The economic environment consists of factors that affect
consumer purchasing power and spending patterns.
3-18
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The Company’s Macroenvironment
Technological Environment
• Most dramatic
force in changing
the marketplace
• New products,
opportunities
• Concern for the
safety of new
products
3-20
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The Macroenvironment
Political and Social Environment
• Increased
emphasis on
ethics
• Socially
responsible
behavior
Warby Parker; Photographer: Esther Havens
• Cause-related
marketing
Copyright © 2016 Pearson Education, Inc. 3-21
The Macroenvironment
Cultural Environment
3-2
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Principles of Marketing