TutorChat 2.

0 Tutorial
04/28/2017
Kevin Lin
The Mighty Download Link

• Windows and Mac

http://tutorchatapi.vipabc.com/DownloadCen
ter/download/ConsultantDownload
User Interface

⑦ 

Right Click on any HelpDesk for menu

① Start Receiving Requests
② Stop Receiving Requests
③ Check all pending request of all staff
④ Check all pending request of myself
⑤ Check HelpDesk online staff
⑥ Start/Stop receiving requests
⑦ Assigned consultant request from HelpDesk
Announcement Center
Announcing Message
①Announcement Title
②Select which HelpDesk you want to
represent
③Send to online consultants or all co
nsultants
④CVCC=Consultant, Applicant=inter
viewee
CSOP= In house staff
⑤Select when do you want this anno
uncement to exist
⑥Require feedback from consultant?
⑦The message shown when consulta
nt giving you feedback
⑧The message that you want to sho
w to consultants
 Announce feedback
• For Example you input “Yes I can help 20:30” in Response Content

• then consultant pressed “Sure, I can”

• System will automatically send a message to the selected helpdesk and use your
response content to tell you they’re responding to this announcement.
• Book Them accordingly or use it wisely for Yes/No questions 
 Consultant Request Tutorial
① Consultant Information
② Emoji
③ Quick Message
④ Consultant link
⑤ Complete this request
(By doing this, message will
disappear from your side.
If consultant message again
,they will follow distributing
system for an online agent.)
 Setting tips
• TutorChat 2.0 will follow your system language setti
ng. To change please use language function located
in setting.
• Clear Chat Messages helps you to make it clean.
• Enable sound to play alert when consultant message
s you.
• The last person on any helpdesk will not have ability
to stop receiving request(also will not be able to exit
TutorChat program.) For none 24 hour operating de
partment please contact kevinlin@tutorabc.com for
temporary solution.