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  • Managers and Management: 1-1 Lahore School of Aviation UOL

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    Managers work in organizations to accomplish specific goals. They direct and oversee the work of others using four main functions: planning, organizing, leading, and controlling. Studying management is important because most people will either manage others or be managed themselves. Factors reshaping management include an increased focus on customers, innovation, and using social media to connect with customers and manage human resources.

    Original Description:

    Introduction to Management

    Original Title

    Management

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    Managers work in organizations to accomplish specific goals. They direct and oversee the work of others using four main functions: planning, organizing, leading, and controlling. Studying management is important because most people will either manage others or be managed themselves. Factors reshaping management include an increased focus on customers, innovation, and using social media to connect with customers and manage human resources.

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    16 views26 pages

    Managers and Management: 1-1 Lahore School of Aviation UOL

    Uploaded by

    hamza ul haq
    Managers work in organizations to accomplish specific goals. They direct and oversee the work of others using four main functions: planning, organizing, leading, and controlling. Studying management is important because most people will either manage others or be managed themselves. Factors reshaping management include an increased focus on customers, innovation, and using social media to connect with customers and manage human resources.

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    of 26

    1

    Chapter

    Managers
    and
    Management

    Lahore School of Aviation UOL 1-1


    Learning Outcomes
    • Tell who managers are and where they work.
    • Define management.
    • Describe what managers do.
    • Explain why it’s important to study management.
    • Describe the factors that are reshaping and
    redefining management.

    Lahore School of Aviation UOL 1-2


    1.1 Who are managers
    and where do they
    work?

    Lahore School of Aviation UOL 1-3


    Who Are Managers?
    Where Do They Work?
    Organization
    A deliberate arrangement of people brought
    together to accomplish a specific purpose

    Common Characteristics of Organizations


    • Goals
    • People
    • Structure
    Lahore School of Aviation UOL 1-4
    Lahore School of Aviation UOL 1-5
    Some important concepts:
    Task
    • A piece of work to be done
    • A work assigned by a person in authority or an employer or by
    circumstance
    • An assignment to produce specified output (including quantity
    and quality) within a targeted completion time, with allocated
    resources and within specified limits (policies, procedures etc)
    Delegation of Task
    • Delegation is the assignment of responsibility to another person
    (normally from a manager to a subordinate) to perform a
    certain task. This process involves managers deciding which
    work they should do themselves and which work should
    be delegated to others for completion.

    Lahore School of Aviation UOL 1-6


    How Are Managers Different from
    Nonmanagerial Employees?
    Non-Managerial Employees
    • Work directly on tasks
    • Not responsible for overseeing others’ work
    Managers / Managerial Employees
    • Direct and oversee the activities of others
    • May have work duties not related to
    overseeing others

    Lahore School of Aviation UOL 1-7


    3 Levels of
    Management

    Lahore School of Aviation UOL 1-8


    1.2
    Define
    Management

    Lahore School of Aviation UOL 1-9


    What Is Management?

    The process of getting things done effectively and


    efficiently, with and through people.

    Effectiveness: Doing the right things


    Efficiency: Doing things right

    Lahore School of Aviation UOL 1-10


    Efficiency-Effectiveness Relationship Diagram

    Lahore School of Aviation UOL 1-11


    1.3 Describe what
    managers do.

    Lahore School of Aviation UOL 1-12


    What Do Managers Do?
    3 Ways to Look at What Managers Do

    1. Four Functions Approach


    2. Management Roles Approach
    3. Skills and Competencies

    Lahore School of Aviation UOL 1-13


    Four Functions Approach

    1-14
    1-15
    Management Roles Approach

    Lahore School of Aviation UOL 1-16


    Which Approach Takes the Prize?

    Functions ☑

    Roles ☐

    Lahore School of Aviation UOL 1-17


    What Skills Do Managers Need?
    Conceptual Skills Interpersonal Skills

    Technical Skills Political Skills

    Lahore School of Aviation UOL 1-18


    1.4 Explain why it’s
    important to study
    management.

    Lahore School of Aviation UOL 1-19


    Why Study Management?

    We all have a vested interest in improving how


    organizations are managed.

    Lahore School of Aviation UOL 1-20


    Why Study Management? (cont.)

    Most people will either manage or be managed

    Lahore School of Aviation UOL 1-21


    1.5 Describe the factors
    that are reshaping
    and redefining
    management.

    Lahore School of Aviation UOL 1-22


    Why Are Customers Important?

    Consistent, high-quality customer service is


    essential to survival

    Lahore School of Aviation UOL 1-23


    Why Is Innovation Important?

    “Nothing is more risky than not innovating.”

    Lahore School of Aviation UOL 1-24


    Importance of Social Media

    Connecting with customers


    &
    Managing human resources

    Lahore School of Aviation UOL 1-25


    Lahore School of Aviation UOL 1-26

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