HOSPITALITY & BUSINESS COMMUNICATION

Making Hotel
Reservations
3TOU-01
Receptionist: Good morning. Welcome to Conrad Hotel Manila
R: Great. Now I'll need your credit card
Client: Hi, good morning. I'd like to make a reservation information to reserve the room for you. What
for the third weekend in October. Do you have any type of card is it?
R: Great. And would you prefer to have a room
vacancies?
with a view of the ocean?

R: Yes ma’am, we have several rooms available for
that particular weekend. And what is the exact date
of your arrival?
C: The 24th.
R: How long will you be staying?
C: Visa. The number is 987654321.
C: If that type of room is available, I would
love to have an ocean view. What's the rate for
the room?
R: And what is the name of the cardholder?
R: Your room is 8,747 pesos per night.
Now what name will the reservation be
listed under? C: NAME
C:NAME

C: I'll be staying for two nights.

R: Could you spell your last name for me, R: Alright, Ms, NAME your reservation has been
please? made for the twenty-fourth of October for a room
R: How many people is the with a double bed and view of the ocean. Check-in is
reservation for? at 2 o'clock. If you have any other questions, please
C: Sure. N-A-M-E
do not hesitate to call us.
C: There will be two of us.
R: And is there a phone number
where you can be contacted? C: Great, thank you so much.
R: And would you like a room with twin beds or
a double bed?

C: Yes, my cell phone number is R: My pleasure. We'll see you in October
09121314151 , Ms. NAME. Have a nice day.
C: A double bed, please.