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PA MAP & OPPORTUNITY ZONE
PAIN POINTS OF THE CUSTOMER
Try and buy option for all luxury/premium category masks sold online
COVID Packages
BL Guard
Adopt
Heroic evangelist: • Tailor Made masks with
• Floating online survey to protection capability similar
understand how the Customer to N95
came to know about the BL • AR/VR feature for Real time
guard masks interaction with Masks
Moment of Truth
• Obtaining Feedback and rating
from Customer against the
purchase to validate the
moment of truth in their
previous steps of Journey
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